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Five Ways to Thank Customers — And How to Find Opportunities in Your Organization

Gratitude is, of course, a year-long, 24/7 initiative. The more we focus on being grateful, the more opportunities there are! This is why it’s so ...
What can Customer Experience Leaders Expect?

What CX Leaders Can Predict in a Crisis

It feels a little tricky to try to predict anything these days… but I’m going to ask you to try. Knowing how much uncertainty is out there, it can be tempting to throw up our

CX Momentum Hero Image

How to Keep Your Customer Experience Momentum

We are faced with unprecedented challenges. Not just our organizations, but our whole world. We toss around terms like social distancing and pandemic in ways we couldn’t have imagined a few short weeks or even