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Learn How to

Build Customer Journey Maps

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Customer Journey Mapping Workbook

Create Customer Journey Maps that Work. Our template and exercises will guide your team's customer journey mapping process.
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[LinkedIn Learning] Customer Experience (CX) Foundations

Certified Customer Experience Professional (CCXP) Jeannie Walters outlines foundational skills in key CX areas, like how to: identify your organization’s strategic vision for your customers; leverage tools, best practices, and techniques to deliver on your CX vision; achieve competitive advantage with superior customer experience.

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Using Data to Improve Your Customer Journey

Better Customer Journeys Require Improving Your Customer Intelligence With Operational & Experiential Data In an ideal world, customer experience would be built, improved, reviewed, and evolved based on real-time intelligence. This intelligence would include customer

10 Critical Components of Successful Customer Experience Programs – and How to Prove Value

How to Create Measurable Impact and Win Support… No Matter Where You’re Starting

On-Demand Training