Learn How to
Build Customer Journey Maps
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Customer Journey Mapping Workbook
Create Customer Journey Maps that Work. Our template and exercises will guide your team’s customer journey mapping process.
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Using Data to Improve Your Customer Journey
Better Customer Journeys Require Improving Your Customer Intelligence With Operational & Experiential Data In an ideal world, customer experience would be built, improved, reviewed, and evolved based on real-time intelligence. This intelligence would include customer
The Payment Experience: YES, it’s Part of Your Customer’s Journey! [Video]
Sponsored by PayPal If your customers are interacting with your business, they are having an experience. This includes what happens before, after, and during their purchase. The payment experience is part of this… and can
Your 2023 Customer Experience Plan: Strategies, Videos, & Resources
What would success look like in a year? Let’s imagine a year from today… Customers are happier than they’ve ever been, and you know that because their feedback shows it Employees are engaged in not
[Linkedin Learning] Customer Experience: Journey Mapping
Certified Customer Experience Professional (CCXP) Jeannie Walters shows how to set up a customer journey mapping program for success, introduces tools and techniques to execute the journey mapping process, and explains how to go deeper to test your understanding and take action. Disclosure: This item uses an affiliate link to Linkedin Learning.
How to Build a Customer Experience Persona
Developing CX Personas: The Step Before Journey Mapping In my work consulting, training, and running workshops , one consistent theme I find is teams are super eager to begin the Customer Journey Mapping process. I
5 Ways to Optimize Your Customer Feedback Program
A customer experience leader’s role is often tied to collecting, analyzing and acting upon customer feedback. Many leaders are tasked with developing customer feedback programs, including how and when to send surveys, where to insert
3 Commonly Neglected Micromoments in Your Customer’s Journey
“Success is the sum of small efforts, repeated day in and day out.” – Robert Collier What are Micromoments? In any customer journey, there are countless small efforts. These include efforts from the company serving
Five Overlooked Moments that may be Wrecking Your Customer Journey
This article is sponsored by PayPal. ne·glect /nəˈɡlekt/ verb: fail to care for properly. noun: the state or fact of being uncared for. from Oxford Languages Neglect can feel like a harsh word. It’s easy
