10 Critical Components of Successful Customer Experience Programs – and How to Prove Value

How to Create Measurable Impact and Win Support…
No Matter Where You’re Starting

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When you’re under pressure to prove the worth of your Customer Experience (CX) efforts, you don’t have time to waste with experimentation. You need to figure out – quickly – how to get your CX program on solid footing … producing demonstrable results and steady improvement of the customer experience.

What does it take? What separates CX success stories from the programs that struggle to earn respect, gain support, and consistently deliver results through exceptional customer experiences?

After more than 20 years of working with numerous Fortune 500 companies and clients in dozens of industries, Jeannie Walters, CCXP, CSP, has answers. Join her for this information-packed training session to discover:

  • 10 components that the most successful CX programs have … and where to start if you don’t have all of these in place yet 
  • The #1 mistake that customer experience leaders make early on that undermines their program’s success (Already fallen into this trap? No worries – you’ll discover how to correct your course quickly.) 
  • Proven strategies to win support from organizational leaders (hint: learn to translate CX into their “language”) – and get everyone from the CEO to the newest entry-level employee fully engaged with CX
  • How to determine which CX initiatives are worth pursuing – and the best way to assess whether you’ve hit your target

Plus, you’ll discover a process and free resource to identify the next best step for your CX program (spoiler: there’s no one-size-fits-all answer).

We Work with Organizations Like Yours

We Work with Organizations Like Yours

About Your Guide … Jeannie Walters, CCXP, CSP

Jeannie Walters, CCXP, CSP, is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, a firm helping companies increase sales and customer retention through elevated customer experiences.

Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie is considered the leading authority for improving both employee and customer relationships.

Jeannie is a charter member of the Customer Experience Professionals Association, having worked with numerous Fortune 500 companies including Orangetheory Fitness, SAP, Comcast, and JPMorgan Chase; an educator whose 6 Linkedin Learning courses have been watched by more than 500,000 learners; and a Professional Member of the National Speakers Association, speaking to tens of thousands of people across three continents.

What CX Leaders Are Saying ...

“I would highly recommend Jeannie to anyone who wants to stretch their thinking about what's possible for game-changing customer experience.”
Deborah Reuben, CLFP, Founder & CEO, Tomorrowzone
“Jeannie Walters is the Nancy Drew of Customer Experience. She's a great sleuth who follows the clues until she figures out what's really going on and how to improve it!”
Jennifer Moldanado, Manager Support Insights & Training Manager, Activision