"Experience Investigators" crane logo
Eager to get started? Call us at 312-676-1315.

Read

Articles

Featured Article

Four Ways to Improve Your Customer Experience Strategy

To learn more about the challenges CX teams are facing and how leaders are driving their programs forward, I spoke with four change makers at ...
hero image for Why Journey Map post

Why Journey Map? 3 Problems They Can Solve

Why Create Customer Journey Maps? Journey maps can be extraordinarily impactful on how an organization approaches their products, services, and interactions. They are also often widely misunderstood. Stop for a moment and imagine a customer

[GetFeedback] Can Machines Deliver Great Customer Support?

In an ideal world, each customer would receive one-on-one help and resolve their issue quickly. But in the real world, that approach is impossible to scale. Thankfully, we have machines to help. Learn a bit more about how Chatbots and AI can help scale support in this article, originally written for @GetFeedback.

Reduce Customer Effort Hero Image

How to Reduce Customer Effort Before it Can Build Up

How can organizations help customers avoid the effort in the first place? There are 5 core methods to effectively reduce customer effort: Dive into root cause analysis Solicit open-ended feedback Put the customer at the

service blueprint

Service Blueprinting and the Next Normal

How can leaders best prepare for the next normal? Service blueprinting may be the answer. What is the Next Normal? Organizations are planning for a phase of reopening including determining how customers can safely make

Proving the Value of Customer Experience

The 3 Biggest Areas of Potential ROI and How to Invest Strategically to Maximize Results

Wednesday, April 24, 2024
Noon ET | 11 am CT | 9 am PT