"Experience Investigators" crane logo

Our Mission is to Empower
CX Change Agents

We believe in the power of proactive customer experience to make a difference for your customers & your organization.

And we believe in you to make it happen.

We Know
Creating Change
Can Be a Struggle.

Our Team Can Help You

Gain Clarity Create Alignment Take Action Deliver Meaningful Results

We Work with Organizations Like Yours

We Work with Organizations Like Yours

Meet Jeannie Walters, CCXP

Founder & Chief Experience Investigator

Jeannie Walters is an award-winning customer experience expert and international keynote speaker trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.” 

As a Certified Customer Experience Professional (CCXP), a charter member of the Customer Experience Professionals Association, as well as a Professional Member of the National Speakers Association, Jeannie has spoken to tens of thousands of people globally on the power of proactivity to increase brand loyalty.

A sought-after business coach, Jeannie’s partnered with MarketingProfs as a Masterclass Instructor and more than 500,000 people have learned from her courses on LinkedIn Learning.

Passionate about demystifying the process for improving customer experience, Jeannie has published thousands of articles, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR.

I love the way Jeannie combines the personal and professional in the most meaningful way.
Clint Schaff
VP, Los Angeles Times

Insights in Your Inbox.

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