Experience Is Everything coming April 2026. Order now.
Jeannie Walters, CCXP, CSP, is a certified customer experience expert, author, CEO, and international keynote speaker who does more than cite examples, she shows you how to implement strategies for real results.
With our proprietary framework, CXI Navigator, you can start wherever you are, and customize CX strategies and tools through our four key pillars.
We help organizations drive performance, retention, and revenue through practical consulting, keynote speaking, engaging workshops, and flexible courses designed to create real change.
CXI Membership is a CX community-driven platform that provides individuals and teams with resources to build effective Customer Experience strategies. The program includes on-demand courses, workbooks, templates, collaborative working sessions, and quarterly Q&A calls with Jeannie Walters. Using the CXI Navigator™ framework, it helps members align CX with ROI, foster organizational buy-in, and prioritize initiatives for long-term success.
Jeannie and her team felt like an extension of our in-house team because they were truly partners in the process every step of the way. As a result of engaging Jeannie and her team, we made changes to our products, web properties, and marketing tactics as a result of your engagement. These changes have contributed to improvement in our sales conversion rates and customer satisfaction scores.
