Create Fewer Ruined Days for Your Customers C-Suite Sales Team Call Center Employees Organization

We educate, inspireempower leaders to create meaningful outcomes across their organization.

Meet the Proactive CX™ Framework.

Proactive CX™
Intentional Leadership
Cultural Commitment
Customer Collaboration
Experiential Innovation

Meet the Proactive CX™ Framework

This Changes Everything .

Think Customer Experience only goes as deep as satisfaction metrics and being nice to customers? Think again.

Our proven approach to proactive CX has helped Fortune 500s and SMBs alike impact every level of their organization.

Intentional Leadership

Governance

Cross-Functional Team Building

Leading as a Change Agent

Any organization can talk about customer experience, but how well is yours proactively leading the way?

Cultural Commitment

Internal Communication

The ROI of CX

Employee Experience

Customer experience cannot be addressed in an organization by one leader, one team, or one tool. Are you giving CX the  cross-functional commitment it needs to deliver real results?

Customer Collaboration

Customer Journey Mapping

Customer Personas, Interviews & Data Analysis

Voice of the Customer (VoC) & Feedback Strategy

Customers are trying to tell you what they want. Do you know how to work with customers to truly understand them?

Experiential Innovation

Long-Term Strategy

Micro-Mapping

Customer Service Blueprinting

Things feel like they’re changing faster than ever. Are you one of the top organizations looking proactively toward the future?

Companies We've Helped Include...

Companies We've Helped Include...

How Can We Help You ?

Jeannie Walters, CCXP
Founder and Chief Experience Investigator

I have been delighted by the ease of doing business with Experience Investigators. Working with them feels like an extension of my team. Good people, inspirational ideas, and they deliver on commitments... [with] flexibility both from a personnel and business perspective.
Justin Zacks
Head of Experience Design, Citrix

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