Elevate Your Customer Experience To

Create Fewer Ruined Days For Your Customers.™

Training, speaking, and workshops to help you create an amazing experience that keeps your customers coming back again and again.

Training, speaking, and workshops to help you create an amazing experience that keeps your customers coming back again and again.

The Best Stuff's In Here

Get weekly insights & tips to make your day (and your customer's experience) brighter.

Are your customers coming back?

It’s easy to think of customer interactions as just being customer service—that is, direct person-to-person interactions. But the fact is, every single small interaction you have with your customer makes a difference.

Is your customer experience making their day… or ruining their day? Do you know what your customer journey looks like?

If your customers aren’t sticking around, there’s definitely a reason why.

Whether it’s online or offline, leading a workshop or speaking from stage, Jeannie Walters shows you how to get — and more importantly, keep — the rave reviews flowing in.

My mission is to help you figure out where you’re losing customers and create an experience that your customers can’t help but rave about.

Jeannie helps you turn your customer’s bad days into great and memorable moments.

Through workshops, consulting, and training sessions, Jeannie and her team will help your entire organization clarify, track, and improve how customers are interacting with you.

When your customer loyalty is slipping, where do you start to fix it? It’s about more than just customer service, after all. Time spent on hold, the signs in your storefront, even your unsubscribe message could be unknowingly driving people away.

Jeannie will help you map out your entire customer journey, identify where the gaps are, and train your staff and leaders to build deeper loyalty with every single small interaction.

Jeannie has worked with these enlightened business leaders to create and maintain CX cultural transformations:

Verizon
Allstate
Orangetheory
Citrix
Siemens
Bath & Body Works
PEMCO

"As a result of our workshops, I saw our leadership align...on what the future of VIP should look like and what we should be striving towards. This helped to improve conversations focused on 'what next' and 'how...'"

William S., Senior Program Manager, Player Experience
Activision

activision

Inspire your company to value customer loyalty.

Reduce churn, create stronger customer relationships, and promote positive word-of-mouth marketing by making customer experience the foundation of your company culture.

In her engaging and energetic keynotes, panels, and presentations, Jeannie Walters empowers enlightened business leaders to evaluate and transform their CX program to Create Fewer Ruined Days for Customers.™

Jeannie is an industry leader who has been helping Fortune 1000 companies attract and retain more loyal customers for more than 20 years. She has been invited to speak on three continents, and her 2012 TEDx Talk is considered one of the top 5 TEDx Talks on customer retention.

Your attendees will leave feeling energized, empowered, and equipped to help you activate customer-centric DNA throughout your whole organization.

A short list of some of Jeannie's event appearances:

Consumer Choice Awards
Consumer Choice Awards
EAFIT University - CONAMERC International Congress (Colombia)
EAFIT University - CONAMERC International Congress (Colombia)
Clarabridge C3 (Las Vegas & Toronto)
Clarabridge C3
Customer Experience World: London (UK)
Customer Experience World: London (UK)
Orangetheory Fitness Convention
Orangetheory Fitness Convention
Digital Experience Summit
Digital Experience Summit
Next Generation Customer Experience (San Diego)
Next Generation Customer Experience
CONNECT: Mobile Innovation Summit
CONNECT: Mobile Innovation Summit
Cleveland Clinic Patient Empathy Summit
Cleveland Clinic Patient Empathy Summit
BioGuard Leadership Conference (Atlanta)
BioGuard Leadership Conference

"The subject matter Jeannie spoke on really resonated with our audience. The customer experience starts with us!"

Angela Bahrke Steuwer, Marketing Web Specialist
Alta Resources

Alta Resources

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