Define Your Organization’s Customer Experience Mission. Complete the CX Mission Statement Workbook and turn aspiration into action.
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Whether you’re new to customer experience management or a seasoned leader, it can feel challenging to know where to prioritize your time and resources, can’t it?!
❔”I love how you discuss the difference between customer service and customer experience. I work with people who really believe they understand customer service so there’s nothing to worry about. How do I get them
Learn about five foundational elements for creating intentional customer experiences, including the importance of a CX Mission Statement.
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Certified Customer Experience Professional (CCXP) Jeannie Walters outlines foundational skills in key CX areas, like how to: identify your organization’s strategic vision for your customers; leverage tools, best practices, and techniques to deliver on your CX vision; achieve competitive advantage with superior customer experience. Disclosure: This item uses an affiliate link to Linkedin Learning.
Do you have a Chief Customer Officer? A few years ago, Gartner reported that nearly 90% of organizations did. Where this vital function should sit in their organizational structures is the lingering question of customer
FREE 1-HOUR TRAINING
with Jeannie Walters, CCXP
Tuesday, September 26th
3 pm ET / 12 pm PT
