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Featured Guide

CX Prioritization Guidebook

Use the techniques in this guidebook to get everyone aligned and active on the initiatives that are most impactful.

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[Experience Action Podcast] Performance Reviews and CX

❔”Can we discuss how to conduct an annual performance review for a customer experience professional? What should that look like? What measurements should we be looking at?” How do we define success?”❔ Performance reviews can

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[Experience Action Podcast] Focus Groups and Feedback

❔”My organization is looking at starting focus groups or other avenues to bring in more of the customer experience perspective. What are your recommendations for getting started? How do we decide who to include? What

Year-End Best Practices for CX Leaders: 10 Questions to Achieve Clarity, Drive Action, and Kickstart 2024 with Confidence

FREE 1-HOUR TRAINING
with Jeannie Walters, CCXP

 

Tuesday, September 26th
3 pm ET / 12 pm PT