Overwhelmed by All You Could Do to Improve Customer Experience …
But Not Sure Where to Start, When to Take Action, or Exactly How to Get the Job Done?

CXI Flight SchoolTM

Make Your CX Initiatives Soar

Let Chief Flight Instructor Jeannie Walters, CCXP, CSP, and the Experience Investigators Flight School Ground Crew Support You in Crafting and Implementing the CX Initiatives that Are Right for Your Organization

I love the way Jeannie combines the personal and professional in the most meaningful way.
Clint S.

What’s Standing in Your Way of CX  Success ?

“I don’t know where to start.” “I feel overwhelmed by CX.” “I’m trying to establish a good reputation in my new role.” “I want to create a cross-functional team, but don’t know how.” “I have limited time available to devote to learning.” “I’ve been given responsibilities without power or influence.” “I’m worried about the economy and how to protect my job.” “People outside of my team don’t understand CX.” “I don’t know how to tie CX initiatives to the bottom line.”

You’re not alone. We hear these concerns daily.
And now … we have a new way to help.

Get the Flight Plan and Expert Guidance  You Need to Soar

Up until now, you’ve been able to get help from Experience Investigators in two ways:

  • Private consulting and coaching…which may be out of financial reach for some organizations that desperately need the competitive edge that great CX offers.
  • Learning from our founder, Jeannie Walters, CCXP, CSP, on a podcast, LinkedIn Live, keynote speech, or even one of her popular LinkedIn Learning courses – all great information, but YOU have to figure out how to implement what you learn.

CXI Flight School ™ Changes the Game

Just like the airplane allowed humans to shake off the bonds of gravity … CXI Flight School™ allows you to break free of the challenges that have limited your CX success up until now.

You’ll get the same tools, resources, system and proprietary framework that Experience Investigators uses with its private clients – delivered in bite-sized pieces  and in a way that makes it easy to implement on your own.

Our goal is to help you deliver Fewer Ruined Days for Your Customers™ – more quickly, easily, and efficiently.

Why CXI Flight School™ - and   Why Now ?

Hi, I’m Jeannie Walters, Founder of Experience Investigators – and your Chief Flight Instructor. I am PASSIONATE about demystifying the process for improving customer experience and have been recognized as a trailblazer in  the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.”

As a Certified Customer Experience Professional (CCXP), a charter member of the Customer Experience Professionals Association, as well as a Professional Member of the National Speakers Association, I’ve spoken to tens of thousands of people globally on the power of proactivity to increase brand loyalty.

I’ve partnered with MarketingProfs as a Masterclass Instructor and more than 500,000 people have learned from my courses on LinkedIn Learning. I’ve published thousands of articles, and media like  Forbes, The Chicago Tribune, The Wall Street Journal and NPR have featured my insights.

But despite reaching millions of people with my message … it hasn’t been enough. Far too many organizations and committed CX professionals are being lost in the flood of information and ideas about how to “do” CX. As a result, far too many days are being ruined.

My vision with CXI Flight School™ is to take you under my wing and guide you through the process of building a solid, flexible CX program using the same Flight Plan and tools I use when consulting with recognized B2C and B2B  brands like SurveyMonkey, Citrix, Verizon, BASF, Orangetheory Fitness and more.

You’ll handle the heavy lifting of completing assignments and taking action. But you can trust that everything we ask you to do has a purpose.

If you’re tired of spinning your wheels and wasting time on initiatives that may or may not achieve your bigger goals … it’s time for CXI Flight School™.

How CXI Flight School™  Works

The first three months of your experience – CXI® Ground School – guides you through the step-by-step process of creating the foundation for your CX program.

Build Your CX Mission Statement

Build Your CX Success Statement

Build Your CX Charter

From there, we’ll work through our proprietary
CXI Navigator™ framework, customizing your mosaic of CX strategies and tools in
the 4 key pillars of customer experience.

CXI  Navigator™
Intentional Success
Cultural Commitment
Customer Collaboration
Experiential Innovation

What You’ll  Receive as a Founding Flier

Jeannie Walters at Linkedin Learning

A guided journey through CX material via live workshops with Jeannie Walters, CCXP, CSP

Detailed workbooks and actionable deliverables each month to help you translate knowledge into measurable change.

student girl writting on a paper
Learning Online Hero Image

Exclusive opportunity to ask questions directly to Jeannie Walters during live monthly Q&A calls

The opportunity for (optional) accountability check-ins to publicly commit to progress

A hand holding a pen with four check boxes checked

Real-world case studies and inspiring interviews from successful peers on the CX frontlines

Weekly communications from Jeannie to keep you inspired and on track to implement

happy businessman texting on mobile phone while working on laptop in the office

Special pricing for specific engagements if you want to share Jeannie’s inspiration and expertise within your organization

Collaboration in shaping the future of CXI Flight School™ and what it helps you accomplish


Participation in and access to cutting-edge research about CX trends and best practices.

CXI Flight School™ Is RIGHT for You If …

But It’s NOT a Good Fit if…

Are You Ready for  Takeoff ?

Imagine laying a rock-solid foundation for your CX program … so that every initiative you implement aligns with your organization’s goals – and is likely to succeed.

Imagine being able to look at the vast array of ideas and CX initiatives … knowing exactly which ones make the most sense for your organization – and what to work on next.

Imagine not having to fight to be heard in meetings … and instead having your peers and supervisors seeking (and valuing) your input.

Imagine not having to justify your department’s existence … because your organization’s leaders understand exactly how CX supports the bottom line.

That’s what we’ll create together in CXI Flight School™. Apply today.

Frequently Asked Questions about CXI Flight School™

Q: How much time is required to participate in CXI Flight School™?
A: At least 2 hours each month. Each month, you’ll have access to a live learning workshop and a live Q&A with Jeannie Walters, CCXP, CSP. Each event lasts 1 hour.

You’ll also have action assignments each month, and that’s where the answer becomes “it depends.” Some action assignments may take longer than others. Another variable is whether you are creating your CX program from scratch or you’re starting to uplevel and refine your program.

We suggest planning on 1.5 to 2 hours per week – more if you have the availability.

What’s unique about our approach to CX is that we don’t view customer experience as a linear, A-to-Z checklist. Instead, the CXI Navigator™ model is to build a solid foundation (what we’ll help you do during the first three months of CXI Flight School), and then you create a unique mosaic of strategies in 4 key areas.

For each lesson, we’ll offer guidance for how to implement based on whether you’re just starting out or you’re perfecting an established program.

Q: How long does CXI Flight School™ last?
A: CXI Flight School™ kicks off with a special 3-month program called CXI® Ground School. We’ll work with you to create a rock-solid foundation for your CX program – one that helps you prioritize CX initiatives, get buy-in and support from key stakeholders, measure and prove ROI, and systematically build a thriving CX program.

When CXI® Ground School ends, you’ll be invited to renew your enrollment on a quarterly basis. You may participate in CXI Flight School™ indefinitely. There is no official end to the program, because CX is a discipline of continual improvement.

Q: How is CXI Flight School™ different than the CCXP?
A: CXI Flight School™ offers you guidance and support from Jeannie Walters, CCXP, CSP, to design, prioritize and implement CX initiatives within your organization. Our goal is to help you gain clarity about what your organization needs and guidance on how to achieve the results you want in the most efficient way possible.

CXI Flight School™ does not prepare you for certification, nor is it a certification.

The Certified Customer Experience Professional (CCXP) credential, offered by the Customer Experience Professionals Association, is the marker of a committed customer experience professional who has demonstrated the wide range of knowledge essential to manage the customer experience in today’s challenging environment. We are delighted to refer any CXI Flight School™ members who are interested in the CCXP to a select list of highly qualified CX trainers.

Q: Do you have anything to help me explain the value of CXI Flight School™ to my supervisor?
A: Yes! We’ve prepared an email that you can copy and send to your supervisor. Feel free to add your own comments and/or otherwise tweak the language to suit your needs. You can access the message here.

Join The Waitlist

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