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We educate, inspire & empower leaders to create meaningful outcomes across their organization.
Meet the CXI Navigator™
Meet the CXI Navigator™
This Changes Everything .
Think Customer Experience only goes as deep as satisfaction metrics and being nice to customers? Think again.
Our proven approach to proactive CX has helped Fortune 500s and SMBs alike impact every level of their organization.
Intentional Leadership
Governance
Cross-Functional Team Building
Leading as a Change Agent
Any organization can talk about customer experience, but how well is yours proactively leading the way?
Cultural Commitment
Internal Communication
The ROI of CX
Employee Experience
Customer experience cannot be addressed in an organization by one leader, one team, or one tool. Are you giving CX the cross-functional commitment it needs to deliver real results?
Customer Collaboration
Customer Journey Mapping
Customer Personas, Interviews & Data Analysis
Voice of the Customer (VoC) & Feedback Strategy
Customers are trying to tell you what they want. Do you know how to work with customers to truly understand them?
Experiential Innovation
Long-Term Strategy
Micro-Mapping
Customer Service Blueprinting
Things feel like they’re changing faster than ever. Are you one of the top organizations looking proactively toward the future?
Companies We've Helped Include...
Companies We've Helped Include...
How Can We Help You ?
Jeannie Walters, CCXP, CSP
Founder and Chief Experience Investigator
What Our Clients Say...
Featured Resources for Customer Experience Leaders
Insights in Your Inbox
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