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7 Common Mistakes CX Leaders Make (And How To Avoid Them!)

Whether you’re new to customer experience management or a seasoned leader, it can feel challenging to know where to prioritize your time and resources, can’t it?!

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Use SMIRC Goals to Define Customer Experience Outcomes

Listen to this article You’ve heard of SMART goals… But what about 😏 SMIRC goals? It’s not uncommon in my experience coaching, consulting, and workshopping with business leaders to come across goals that are vague,

Year-End Best Practices for CX Leaders: 10 Questions to Achieve Clarity, Drive Action, and Kickstart 2024 with Confidence

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