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What Does It REALLY Take to Succeed as a Customer Experience Leader Today?

Discover What Your CX Peers Are Saying – And What They’re Doing to Solve Common CX Challenges

Quick Start Guide to CX Leadership - cover

Claim Your FREE Copy of The Quick Start Guide to Customer Experience Leadership

Discover What Experience Investigators Is Uncovering While Talking to CX Leaders Worldwide

Here’s What You’ll Discover When You Request Your Copy​

  • The truth about how much progress customer experience teams are making on their initiatives
  • 4 of the top goals your peers are working on this year
  • Areas where CX teams are thriving … and 3 of the biggest obstacles that commonly hinder success
  • 3 action steps you can take to ensure you’re delivering a great ROI to your organization (hint: this is key to securing support and resources to take action on your big CX initiatives)
  • What to do if you feel trapped in data collection (you’re not the only one who feels like a “number narrator”)
  • And much more – request your copy now.

Revealing What’s Happening in the World of Customer Experience Leadership

Insights Into Progress

Opportunity abounds in CX … but are you making enough progress? Here’s what’s working – and how CX leaders are feeling…

Top Challenges

We’ve definitely spotted themes in what’s keeping CX leaders from realizing their potential. Are you facing these challenges, too?

How to Adjust

How are CX Change Agents like you adjusting their strategy to achieve their goals? Discover strategies and recommended resources.

About Experience Investigators and Jeannie Walters, CCXP, CSP

Experience Investigators is an advisory and training firm that helps companies increase sales and customer retention through elevated customer experiences.

Founder and CEO Jeannie Walters, CCXP, CSP, is an award-winning customer experience expert and international keynote speaker. Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie is considered the leading authority for improving both employee and customer relationships.

Jeannie is a charter member of the Customer Experience Professionals Association, having worked with numerous Fortune 500 companies including Orangetheory Fitness, SAP, Comcast, and JPMorgan Chase; an educator whose Linkedin Learning courses have been watched by more than 500,000 learners; and a Professional Member of the National Speakers Association, speaking to tens of thousands of people across three continents.

Yes! Please send me a FREE copy of The Quick Start Guide to Customer Experience Leadership