"Experience Investigators" crane logo
Eager to get started? Call us at 312-676-1315.

Customer Experience Advisory Services to Build Your CX Program.

Put the power of Experience Investigators behind your CX program … so you can build strategically, prove your value, and achieve measurable results.

A Strategic Advisory Team with a Finger on the Pulse of Customer Experience

The Experience Investigators team does more than speak, write and teach about customer experience.

We work with clients in a robust range of industries, from technology and finance … to healthcare and fitness … from insurance and public utilities … to associations and not-for-profits.

And we get outside the bubble of CX, collaborating with thought leaders in other disciplines.
After all, customer experience touches all aspects of an organization. So shouldn’t we share our passion and vision with other business and not-for-profit leaders?

How We Support Your Team to Create Greater CX Success

Training Workshops

Ready to get your whole team on the same page? Want an experienced CX professional to guide your important discussion and lay a foundation? Explore our customer experience training workshops.


Seeking support on your stickiest CX challenges? Tired of the mental swirl and want an objective and experienced outsider to cut to the chase and diagnose your best path forward? A CX consultation and coaching with Jeannie Walters, CCXP, can help.
Extremely personable, innovative and highly dedicated - she loves her work! If you need an out-of-the-box, dedicated, easy to get along with "customer experience" professional, Jeannie is your woman.
Chris Latham
Strategic Marketing, Citrix
Jeannie never loses the focus on customer/client support. Her energy is matched only by her professionalism.
Frank Mulhern
Assistant Director of Development, Philbrook Museum of Art
Jeannie is a tremendous woman! She's personable, smart...very dedicated. I worked with Jeannie during my time at Allstate. Her attention to detail, creative input and recommendations helped my team succeed and drive results. Jeannie is highly respected by her peers and clients...She is a superb person who deeply cares about her work.
Judy Seiler
Interactive Marketing Vice President, Allstate