[Experience Action Podcast] A Scary CX Story Imagine a billing issue so terrifyingly complex it spanned three generations! Yes, you heard it right. That’s the horror our host, Jeannie Walters, unravels on this Halloween special episode of Experience Action.
[Experience Action Podcast] CX Pulse Check – October 2023 What is going on right now in Customer Experience (CX)? This CX Pulse Check is your ticket to understanding the customer experience economy today, so you can plan for future success!
[Experience Action Podcast] Customer Experience VS. Member Experience ❔”Are there differences in how to approach member experience versus customer experience?”❔
How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents Convincing executive leadership to prioritize and invest in CX initiatives can be a challenge. And yet, leadership buy-in is a critical part of customer experience success.
[Experience Action Podcast] Acting on Negative Feedback Ever feel like your customer feedback is being dismissed or ignored? Can negative comments be transformed into something that propels growth and change?
[Experience Action Podcast] Updating CX Foundations Ever wondered about the optimal frequency to revisit your customer experience mission statement, success statement, and team charter? We’ve got you covered!
How to Listen for Untold Feedback to Boost Your Business Results Your customers actively give clues about (or directly tell you!) how to improve their experience. But are you listening in the right ways?
[Experience Action Podcast] CX Pulse Check What is going on right now in Customer Experience (CX)? This CX Pulse Check is your ticket to understanding the customer experience economy today, so you can plan for future success!
[Experience Action Podcast] Prioritizing with a CX Charter ❔”How does the CX Charter address potential conflicts or challenges? And, does it provide guidelines for resolution that prioritizes the customer’s experience?”❔
