Get ready to discover the profound impacts of customer feedback – or the lack thereof – as Jeannie Walters and special co-host Karen Lynch, Head of Content at Greenbook discuss what’s happening in the world of customer experience in this CX Pulse Check episode.

Ever wondered how the intricacies of customer, employee, and user experiences are woven together to create a seamless shopping journey?

How can you celebrate CX Day on a limited budget and with a small team?

Can sending an invoice actually enhance your customer relationship? Hear how to transform routine tasks into positive touchpoints and memorable experiences.

How do you prioritize customer experience improvements in a way that truly makes an impact?

Ready for another CX Pulse Check? Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders.

Want to turn your organization into a customer experience powerhouse? Join us as we unpack the secrets to making CX a top priority.

Can understanding the difference between customer experience and customer service revolutionize your business strategy?

Ever wondered how artificial intelligence could reshape the way we work? Join us for an exciting conversation about the transformative power of AI on the employee experience.

We unravel how customer success principles are reshaping B2B industries on this CX Pulse Check edition of the Experience Action Podcast with Jeannie Walters and special co-host David Sakamoto.