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CX Prioritization Guidebook

Use the techniques in this guidebook to get everyone aligned and active on the initiatives that are most impactful.

Closing the Customer Experience Gap With Mobile

by Robi Ganguly I recently had the opportunity to attend San Diego’s Next Generation Customer Experience conference and present a session on the role of mobile in closing the gap in customer experience. The conference

5 Reasons Never to Miss SXSW Interactive

I’ve noticed a lot of blogs and articles and general gripes lately about why SXSW Interactive has jumped the shark. It’s fashionable to post emphatically about how there’s no appeal to the massive conference tackling digital

Year-End Best Practices for CX Leaders: 10 Questions to Achieve Clarity, Drive Action, and Kickstart 2024 with Confidence

FREE 1-HOUR TRAINING
with Jeannie Walters, CCXP

 

Tuesday, September 26th
3 pm ET / 12 pm PT