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CX Prioritization Guidebook
Use the techniques in this guidebook to get everyone aligned and active on the initiatives that are most impactful.
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Preparing for the AI Revolution in Customer Service: A Guide for Customer Experience Leaders
Artificial Intelligence (AI) is revolutionizing customer service and transforming the way organizations manage their customer and employee experiences. As a customer experience leader, it’s crucial to understand the potential of AI and how to leverage
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[LinkedIn Learning] Customer Experience (CX) Foundations
Certified Customer Experience Professional (CCXP) Jeannie Walters outlines foundational skills in key CX areas, like how to: identify your organization’s strategic vision for your customers; leverage tools, best practices, and techniques to deliver on your CX vision; achieve competitive advantage with superior customer experience. Disclosure: This item uses an affiliate link to Linkedin Learning.
