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[Experience Action Podcast] Becoming Customer-Centric

❔How do we link all the areas in our organization together for a better customer experience? How do we really become customer-centric? ❔

When discussing customer experience, we often start with tactics (surveys, data collection, etc.) and don’t connect them to the big picture. When customer experience is not connected to the organization as a whole, it can be challenging. It’s all about cultural commitment, which starts with leaders. Wherever you sit as a customer experience change agent, you are a leader! You can be someone who makes changes.

In this episode, Jeannie shares some recommendations for becoming customer-centric. Tune in to hear more about:

  • defining goals around customer experience and business outcomes
  • creating a feedback strategy
  • understanding customers beyond surveys

Resources Mentioned:
CX Mission Statement Workbook
CX Success Statement Workbook
CX Charter Guidebook
Experience Investigators Learning Center

Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!

About Jeannie Walters, CCXP, CSP

Jeannie Walters CCXP CSP small square photoJeannie is an award-winning customer experience expert, international keynote speaker, and sought-after business coach who is trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.” More than 500,000 people have learned from her CX courses on LinkedIn Learning, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR

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Wednesday, April 24, 2024
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