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[Experience Action Podcast] CX and EX At Once

❔Is it possible for a company to work on both customer experience and employee experience at the same time?❔

One of Jeannie’s core beliefs is that you can’t authentically deliver a great customer experience without aligning that experience with your employee experience. Sometimes, Human Resource teams, departments and leaders are focused on process, procedure and operations, and they don’t see their role as part of developing, nurturing and cultivating the right kind of employee experience. This is where customer experience best practices can really come in handy. The same best practices can help you create an amazing employee experience, which in turn will drive better customer experiences.

In this episode, Jeannie talks about:

  • benefits of genuine employee referrals
  • creating a culture of collaboration
  • empowering employees to feel aligned with your mission
  • advantages of defining success in your organization

Resources Mentioned:
Employee Journey Map Template
CX Mission Statement Workbook
CX Success Statement Workbook
Experience Investigators Learning Center

Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!

About Jeannie Walters, CCXP, CSP

Jeannie Walters CCXP CSP small square photoJeannie is an award-winning customer experience expert, international keynote speaker, and sought-after business coach who is trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.” More than 500,000 people have learned from her CX courses on LinkedIn Learning, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR

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Wednesday, April 24, 2024
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