❔Is it possible for a company to work on both customer experience and employee experience at the same time?❔
One of Jeannie’s core beliefs is that you can’t authentically deliver a great customer experience without aligning that experience with your employee experience. Sometimes, Human Resource teams, departments and leaders are focused on process, procedure and operations, and they don’t see their role as part of developing, nurturing and cultivating the right kind of employee experience. This is where customer experience best practices can really come in handy. The same best practices can help you create an amazing employee experience, which in turn will drive better customer experiences.
In this episode, Jeannie talks about:
- benefits of genuine employee referrals
- creating a culture of collaboration
- empowering employees to feel aligned with your mission
- advantages of defining success in your organization
Resources Mentioned:
Employee Journey Map Template
CX Mission Statement Workbook
CX Success Statement Workbook
Experience Investigators Learning Center
Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!
Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!
Jeannie