❔”Are there guidelines for how much a small firm should spend in an area like CX?”❔
In any client meeting, in any situation, you can almost always ask the question, “Yes, but how will this affect the budget?” Especially if you are a small business or in a growth stage, budgets and goals are very important. Our host, Jeannie Walters, CCXP, is ready to provide a few guidelines for investing in customer experience (CX).
In this episode, Jeannie talks about:
- Investing in both new AND long-term customer experiences
- Thinking about CX beyond tools and technology
- Examining the employee experience
- Establishing CX Foundations
Resources Mentioned:
CX Mission Statement Workbook
CX Success Statement Workbook
CX Charter Guidebook
Experience Investigators Learning Center
Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!
Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!
Jeannie