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[Experience Action Podcast] CX Budget for Growing Businesses

❔”Are there guidelines for how much a small firm should spend in an area like CX?”❔

In any client meeting, in any situation, you can almost always ask the question, “Yes, but how will this affect the budget?” Especially if you are a small business or in a growth stage, budgets and goals are very important. Our host, Jeannie Walters, CCXP, is ready to provide a few guidelines for investing in customer experience (CX).

In this episode, Jeannie talks about:

  • Investing in both new AND long-term customer experiences
  • Thinking about CX beyond tools and technology
  • Examining the employee experience
  • Establishing CX Foundations

Resources Mentioned:
CX Mission Statement Workbook
CX Success Statement Workbook
CX Charter Guidebook
Experience Investigators Learning Center

Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!

About Jeannie Walters, CCXP, CSP

Jeannie Walters CCXP CSP small square photoJeannie is an award-winning customer experience expert, international keynote speaker, and sought-after business coach who is trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.” More than 500,000 people have learned from her CX courses on LinkedIn Learning, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR

Get Jeannie’s insights in your inbox each week by subscribing to The Weekly Win and follow her on LinkedIn, Instagram and YouTube.

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Wednesday, April 24, 2024
Noon ET | 11 am CT | 9 am PT