"Experience Investigators" crane logo
Eager to get started? Call us at 312-676-1315.

Learn How to

Align Organizational Vision & Goals

Featured Guide

CX Charter Guidebook

In this guidebook, we’ll look at six key components of a CX charter so you can begin developing your own charter with your CX Team.
A"EXPERIENCE ACTION with Jeannie Walters" text with Jeannie Walters in front

[Experience Action Podcast] CX Tech Tool Talk

❔”What platforms are worth using for small to medium enterprises so that they can manage omnichannel communications with customers (email, phone call, social media, etc.) that are also integrated with a CRM?”❔ Keeping track of

wooden dominos falling with a hand stopping the motion halfway

5 Ways to Be Proactive to Prevent CX Pain Points

Ever wish you had a crystal ball to predict customer complaints and issues? While we don’t have a magic solution, we do have the power to predict more, prevent pain, and proactively create positive moments

A"EXPERIENCE ACTION with Jeannie Walters" text with Jeannie Walters in front

[Experience Action Podcast] Getting Data Right

❔”What do you recommend to organizations who have customer pain points but do not have the necessary data? … How should someone representing CX pursue resolution of the pain points when facing limited data? And,

A"EXPERIENCE ACTION with Jeannie Walters" text with Jeannie Walters in front

[Experience Action Podcast] Innovate with CX

❔”I’ve heard you say that customer experience (CX) can help an organization innovate, but CX seems really reactive. Can you share any ways to tie CX with innovation?”❔ In this episode, Jeannie Walters shares some