❔”What does CXI® stand for? What does it mean?”❔
What a fun, quick question! All of us, as experience investigators, are looking for things. We are investigating, exploring, and evaluating all the time. Our registered trademark, above all, stands for Customer Experience Investigation. However, the “I” in CXI® can mean so much more. Tune in to find out!
BONUS: In this episode, Jeannie shares three methods CX leaders often overlook when investigating the customer experience.
Resources Mentioned:
CXI Navigator™
Take the CXI Compass™ assessment
Learn more about CXI Flight School™
Experience Investigators Learning Center
Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!
Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!
Jeannie