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Learn How to

Align Organizational Vision & Goals

Featured Guide

CX Charter Guidebook

In this guidebook, we’ll look at six key components of a CX charter so you can begin developing your own charter with your CX Team.
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[Experience Action Podcast] Find Your CX Budget

❔”How do you find the budget for customer experience initiatives, and who owns it? And how do other companies do this?”❔ Customer experience is not just a ‘nice to have,’ even though that’s how it’s

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[LinkedIn Learning] Customer Experience (CX) Foundations

Certified Customer Experience Professional (CCXP) Jeannie Walters outlines foundational skills in key CX areas, like how to: identify your organization’s strategic vision for your customers; leverage tools, best practices, and techniques to deliver on your CX vision; achieve competitive advantage with superior customer experience. Disclosure: This item uses an affiliate link to Linkedin Learning.

How Successful Was Your Organization at Achieving Its CX Goals in 2023?

Take the 3-Question CX Change Agent Survey to Share Your Thoughts