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Align Organizational Vision & Goals

Featured Guide

CX Charter Guidebook

In this guidebook, we’ll look at six key components of a CX charter so you can begin developing your own charter with your CX Team.
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[Experience Action Podcast] Performance Reviews and CX

❔”Can we discuss how to conduct an annual performance review for a customer experience professional? What should that look like? What measurements should we be looking at?” How do we define success?”❔ Performance reviews can

A"EXPERIENCE ACTION with Jeannie Walters" text with Jeannie Walters in front

[Experience Action Podcast] Focus Groups and Feedback

❔”My organization is looking at starting focus groups or other avenues to bring in more of the customer experience perspective. What are your recommendations for getting started? How do we decide who to include? What

10 Critical Components of Successful Customer Experience Programs – and How to Prove Value

How to Create Measurable Impact and Win Support… No Matter Where You’re Starting

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