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We’re presenting the top ten ways Customer Experience (CX) makes a better world, which relates directly to our mission To Create Fewer Ruined Days for Customers™.
❔”How do you define value creation from customer experience?”❔
❔”What are the main characteristics that make up a good customer experience?”❔
❔”Is customer experience and process improvement the same thing?” ❔ This is a very interesting question! For starters, we need to think of it as a “yes, and” scenario. Business plans tend to focus on
❔”How do we define what customer experience truly is?”❔
❔”How do I evaluate how well we’ve done as far as customer experience goes?”❔
In this week’s episode, Jeannie talks about all things CX Mission Statement
❔ “Is customer experience training a one time process or is it ongoing?” ❔
❔”How do we get leadership or executive sponsorship for CX initiatives that we want to tackle?”❔
Listen to this article There are times when it’s important to pause, calibrate, and plan for what’s next. The end of the calendar year is a great time for this, but there are others: The
