"Experience Investigators" crane logo
Eager to get started? Call us at 312-676-1315.

Listen to

Podcasts & Audio

Featured Podcast

A"EXPERIENCE ACTION with Jeannie Walters" text with Jeannie Walters in front

[Experience Action Podcast] Defining Customer Experience

❔"How do we define what customer experience truly is?"❔
A"EXPERIENCE ACTION with Jeannie Walters" text with Jeannie Walters in front

[Experience Action Podcast] A Scary CX Story

Imagine a billing issue so terrifyingly complex it spanned three generations! Yes, you heard it right. That’s the horror our host, Jeannie Walters, unravels on this Halloween special episode of Experience Action.

A"EXPERIENCE ACTION with Jeannie Walters" text with Jeannie Walters in front

[Experience Action Podcast] CX Pulse Check

What is going on right now in Customer Experience (CX)? This CX Pulse Check is your ticket to understanding the customer experience economy today, so you can plan for future success!

A"EXPERIENCE ACTION with Jeannie Walters" text with Jeannie Walters in front

[Experience Action Podcast] Performance Reviews and CX

❔”Can we discuss how to conduct an annual performance review for a customer experience professional? What should that look like? What measurements should we be looking at?” How do we define success?”❔ Performance reviews can

A"EXPERIENCE ACTION with Jeannie Walters" text with Jeannie Walters in front

[Experience Action Podcast] Focus Groups and Feedback

❔”My organization is looking at starting focus groups or other avenues to bring in more of the customer experience perspective. What are your recommendations for getting started? How do we decide who to include? What