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❔”How do you define value creation from customer experience?”❔
❔”What are the main characteristics that make up a good customer experience?”❔
❔”Is customer experience and process improvement the same thing?” ❔ This is a very interesting question! For starters, we need to think of it as a “yes, and” scenario. Business plans tend to focus on
❔”How do we define what customer experience truly is?”❔
❔”How do I evaluate how well we’ve done as far as customer experience goes?”❔
In this week’s episode, Jeannie talks about all things CX Mission Statement
❔ “Is customer experience training a one time process or is it ongoing?” ❔
❔”How do we get leadership or executive sponsorship for CX initiatives that we want to tackle?”❔
Listen to this article There are times when it’s important to pause, calibrate, and plan for what’s next. The end of the calendar year is a great time for this, but there are others: The
Listen to this article What is Employee Journey Mapping? If you’re familiar with customer journey mapping, then you may know more about employee journey mapping (EJM) than you realize. Employee journey mapping uses the same
