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[Experience Action Podcast] How To Use a Customer Experience (CX) Mission

❔”How do you use a customer experience (CX) mission statement?”❔

This question is near and dear to Jeannie’s heart. In fact, Jeannie and Experience Investigators were so passionate about CX Mission Statements that they created a system to help fill the gaps they frequently saw in many CX plans. They saw that many existing company mission statements didn’t take into account the customer as a whole.

In this week’s episode, Jeannie talks about all things CX Mission Statement…

  • her favorite ways to use a CX Mission Statement
  • places a CX Mission Statement is used
  • how to keep the CX mission statement top of mind
  • getting employees involved in using the tool
  • tips and tricks to take action

Thanks for helping Jeannie on her mission to create fewer ruined days for customers. Don’t forget to grab your FREE CX Mission Statement Workbook below!

Resources Mentioned:
CX Mission Statement Workbook
Experience Investigators Learning Center

Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!

About Jeannie Walters, CCXP, CSP

Jeannie Walters CCXP CSP small square photoJeannie is an award-winning customer experience expert, international keynote speaker, and sought-after business coach who is trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.” More than 500,000 people have learned from her CX courses on LinkedIn Learning, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR

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