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A"EXPERIENCE ACTION with Jeannie Walters" text with Jeannie Walters in front

[Experience Action Podcast] Defining Customer Experience

❔"How do we define what customer experience truly is?"❔

What Does Employee Empowerment *Really* Mean?

A common refrain in customer experience circles is that to deliver a winning experience, you first need to empower your employees. But does it work? And what does employee empowerment really mean? In an ideal