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Customer Interview Guidebook

Get the Free Guidebook. Get customer insights surveys can't deliver. How can customer interviews make your organization more customer-centric?

[GetFeedback] Can Machines Deliver Great Customer Support?

In an ideal world, each customer would receive one-on-one help and resolve their issue quickly. But in the real world, that approach is impossible to scale. Thankfully, we have machines to help. Learn a bit more about how Chatbots and AI can help scale support in this article, originally written for @GetFeedback.

How Emotions Influence Education

How emotions influence education

Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we realize they influence everything we think and do. 1. Emotions drive decisions for learners and customers

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Be Wary of “The Year of the Customer”

Charging into the new year, it’s easy to want to name what’s ahead of us. I am seeing a few enthusiastic sorts claiming 2020 will be “The Year of Experience,” “When Experience Finally Wins” or

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Build Customer Trust By Avoiding These Mistakes

Success Relies Upon Customer Trust When I ask you a question like, “What brand are you loyal to?” you are actually answering the question “What brands have earned your trust?” What brand has proven, time

10 Critical Components of Successful Customer Experience Programs – and How to Prove Value

How to Create Measurable Impact and Win Support… No Matter Where You’re Starting

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