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Customer Interview Guidebook

Get the Free Guidebook. Get customer insights surveys can’t deliver. How can customer interviews make your organization more customer-centric?

Why Human Connections Never Go Out of Style

The world is fast. Technology invades every part of our lives, both in good and possibly not-so-good ways. As we rely ever-more heavily on the communication tools of any trade today, like email and texting,

marketing

5 Reasons Your Marketing Needs Human Evaluation

Jeannie Walters, speaker, writer and CEO of Experience Investigators by 360Connext, recently visited us at Hallmark and we had the opportunity to discuss the intricate weaving of the disciplines between marketing and customer experience. Jeannie

3 Ways to Win Big When Customers Are Furious

Have you ever had to deal with a customer who was really angry? While most days aren’t perfect, if generally takes a lot for us to get red-in-the-face angry.  Of course there are exceptions to this rule,

200 Amazing Customer-Obsessed Topics and More!

I’ll be honest. When we started recording episodes for our Crack the Customer Code podcast, I wasn’t sure if my co-host Adam Toporek and I would have enough to discuss. I mean, how much is

Year-End Best Practices for CX Leaders: 10 Questions to Achieve Clarity, Drive Action, and Kickstart 2024 with Confidence

FREE 1-HOUR TRAINING
with Jeannie Walters, CCXP

 

Tuesday, September 26th
3 pm ET / 12 pm PT