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Customer Interview Guidebook

Get the Free Guidebook. Get customer insights surveys can't deliver. How can customer interviews make your organization more customer-centric?
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[Experience Action Podcast] CX Pulse Check

What is going on right now in Customer Experience (CX)? This CX Pulse Check is your ticket to understanding the customer experience economy today, so you can plan for future success!

A"EXPERIENCE ACTION with Jeannie Walters" text with Jeannie Walters in front

[Experience Action Podcast] Focus Groups and Feedback

❔”My organization is looking at starting focus groups or other avenues to bring in more of the customer experience perspective. What are your recommendations for getting started? How do we decide who to include? What

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[Experience Action Podcast] Innovate with CX

❔”I’ve heard you say that customer experience (CX) can help an organization innovate, but CX seems really reactive. Can you share any ways to tie CX with innovation?”❔ In this episode, Jeannie Walters shares some

Person typing at a laptop at shared table that displays the words Quality Assurance, Customer, Service, and Satisfaction.

What is the Meaning of Quality to Customers?

Quality is an interesting word. We toss it around when discussing products, describing them as “high quality” or lacking it altogether. But what really is the meaning of quality? According to the dictionary, here is