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Use the Customer Interview Guidebook and start conducting customer interviews that lead to meaningful change.

This Guidebook...

  • Answers questions, like “who should be interviewed,” “What questions should we ask,” and “How should we manage the interview?”
  • Gives you a seven-step process to follow, taking you from deciding what your customer interviewing goals are to following up with interviewees after you’re done.
  • Can help you gain key emotional insights about your customers through the customer interviewing process.

Whether you want to begin conducting your first customer interviews, or want to conduct better customer interviews than you have — this guide can help.

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Proving the Value of Customer Experience

The 3 Biggest Areas of Potential ROI and How to Invest Strategically to Maximize Results

Wednesday, April 24, 2024
Noon ET | 11 am CT | 9 am PT