Blog & Resources

Slideshare

Changing Customer Behavior: Your Brain Loves a Story

Brains are fascinating. The very thing that allows me to write this blog is both an abstract idea to me and a very concrete part of my anatomy. They are simple muscles in one regard and totally complex, almost spiritual, machines ...

Is Your Customer Experience Technology Helpful or Creepy?

As some of you who follow this blog may know, I took the CXI® magnifying glass with me to South By Southwest Interactive this month to scout for customer-focused themes within the latest tech trends. Trends are always a big part ...

Innovative Customer Service Ideas: Making The Most of Micro

Micro Matters! Our friends and community know about our obsession with micromoments - those small (sometimes teensy weensy!) moments that make a big difference in the customer experience. These moments matter because they can range from the really, really bad ...

What's Your Culture Code?

We got inspired this month to share a bit about our culture. Slideshare has asked members to share their #CultureCode presentations with the community, and we jumped at the chance. Our culture has a direct impact on the experience we ...

10 Myths that Stifle the Truth about Customer Experience

"Myths are public dreams, dreams are private myths." Joseph Campbell, the late author and expert on mythology, said this and I agree. We tell ourselves myths to survive. Societies create their own mythologies to make sense of the world. Businesses ...

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