"Experience Investigators" crane logo
Eager to get started? Call us at 312-676-1315.

Featured – Connect with Customers

How Generative AI Can Uplift Your Voice of the Customer (VoC) Program

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. And while any customer feedback program can add value to a customer experience strategy, the best ones create a swift cycle of turning listening into insights and action. Generative […]

How Generative AI Can Uplift Your Voice of the Customer (VoC) Program Read More »

Keeping former customers hero image

Keeping Lost and Former Customers on Your Side

How do you treat your customers after they leave? Customers appreciate being treated like loyal customers. In fact, organizations that invest in successful customer loyalty programs increase revenue up to 2.5 times faster than their competitors, according to Harvard Business Review. So why should customer experience leaders care about customers who are no longer customers??

Keeping Lost and Former Customers on Your Side Read More »

Customer Listening Posts: Ask These Questions to Boost Your VoC Program

What does building a Voice of The Customer (VoC) program from the ground up look like? Typically, it’ll start with a general plan on how an organization is going to gather customer feedback — a plan that typically includes Customer Listening Posts. What are Customer Listening Posts? Customer Listening Posts are specific tools, locations and

Customer Listening Posts: Ask These Questions to Boost Your VoC Program Read More »

Proving the Value of Customer Experience

The 3 Biggest Areas of Potential ROI and How to Invest Strategically to Maximize Results

Wednesday, April 24, 2024
Noon ET | 11 am CT | 9 am PT