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Do you have a Chief Customer Officer? A few years ago, Gartner reported that nearly 90% of organizations did. Where this vital function should sit in their organizational structures is the lingering question of customer
❔”Do you have any advice on how to prepare for a CX interview? As someone being interviewed for a new CX role, what should I bring up?”❔ Often in CX, the interview can be daunting
❔”What’s the best way to learn CX, and what kind of certification should I get?”❔ Customer Experience (CX) is bigger than a business degree, and there are so many learning options available. There is no
“We believe in a customer-centric culture!” “Our values include putting the customer in the center of everything we do.” “We are committed to being customer-centric.” Sound familiar? You or maybe your organization may have adopted
Quality is an interesting word. We toss it around when discussing products, describing them as “high quality” or lacking it altogether. But what really is the meaning of quality? According to the dictionary, here is
❔”Have you ever dealt with imposter syndrome, and how can I overcome it in the customer experience (CX) consulting world?”❔ While imposter syndrome isn’t a specific CX career issue, our host Jeannie knows it’s challenging
❔”Are there guidelines for how much a small firm should spend in an area like CX?”❔ In any client meeting, in any situation, you can almost always ask the question, “Yes, but how will this
We’re presenting the top ten ways Customer Experience (CX) makes a better world, which relates directly to our mission To Create Fewer Ruined Days for Customers™.
❔”What are the main characteristics that make up a good customer experience?”❔
What would customer experience (CX) success for you look like in a year? Let’s imagine a year from today…
