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Create Customer Journey Maps that Work.

Our template and exercises will guide your team's customer journey mapping process.

With six exercises to help you...

  • Define your customer journey mapping scope & goals
  • Identify your customers & their objectives
  • Collect & review available data
  • Identify key moments of truth — high and low points
  • Determine and prioritize key actions
  • Summarize findings and share across your organization
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Year-End Best Practices for CX Leaders: 10 Questions to Achieve Clarity, Drive Action, and Kickstart 2024 with Confidence

with Jeannie Walters, CCXP


Tuesday, September 26th
3 pm ET / 12 pm PT