Blog & Resources


5 Ongoing Challenges of Patient Experience

#of hours/year: this is when health happens. @markhymanmd #PESummit — Jeannie Walters (@jeanniecw) May 16, 2016 Thoughts from the Cleveland Clinic Patient Empathy Summit (Part 2) In case you missed it, you may be interested in reading Part 1: The ...

A Shot in the Arm for the No Good Healthcare Experience

It was supposed to be a routine, but necessary, appointment... At my son's physical, we noticed a weird thing and were referred to a dermatologist. (I'm happy to report there is nothing wrong.) But this is not the story of ...

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