Blog & Resources

customer feedback

5 Customer Feedback Hacks: Going Beyond the Surveys

You want to create experiences customers will want to return to. It's no secret that learning what customers really want and need is a key component to this! But while asking a few basic questions in a monthly survey might help, it's not enough ...

5 Customer Appreciation Tweaks Customers Will Gobble Up!

  It's the time of year we do our best to be grateful. In the United States, we typically do this in part with a turkey dinner and family time in honor of Thanksgiving. But how can we make customer ...

Exclusive Chicago Auto Show Interview: Consumer-Driven Innovations

The Chicago Auto Show is now in its 107th year! It's a showcase of what's new and what's next in auto design and development. This means more than just amazing new vehicles, this means learning about how storied industries like ...

Can We Have Innovation Without Leveraging Customer Feedback?

I had the opportunity to check out all the shiny new cars at the Chicago Auto Show on the media preview day last week. We'll have more to share from this later this week, but for now, we wanted to share an ...

Ignoring Anecdotal Evidence? Your Customer Experience Will Suffer

A brave new approach to data I recently met with a corporate executive and the conversation was very refreshing for many reasons. He was 100% honest. He explained how tough it can be to get all of his teams aligned. ...

3 Ways To Seek Feedback From Non-Customers

I've been spending a bit of time at the Chicago Auto Show. It's a pretty spectacular affair of concept, design and 'what's next.' Among other things, I was struck by the innovation. The innovation of what's next requires a specific ...

Connect Jeannie's Brain Directly to Your Inbox.

Get weekly insights & tips to make your day (and your customer’s experience) brighter.