customer experience mission

CX Mission Moments: 3 Ways to Turn Words into Actions

There are few things more powerful than a well-crafted Customer Experience Mission Statement. After all, a mission drives everything else. A Customer Experience Mission Statement defines how you as an organization show up for your customers, no matter what. It’s a guiding statement that provides a consistent “North Star” for your employees regarding the customer …

CX Mission Moments: 3 Ways to Turn Words into Actions Read More »

Learning Paths: What Are They, & How Can They Create Customer Experience Success?

“Customer service shouldn’t just be a department; it should be the entire company” – Tony Hsieh (CEO, Zappos)  The late, great CEO of Zappos promoted this idea and he was absolutely right. To deliver exceptional customer experiences, everyone in your organization needs to be on board. But what does that mean? And what’s most important …

Learning Paths: What Are They, & How Can They Create Customer Experience Success? Read More »

3 Destructive Consistency Issues You Need to Overcome Now

There’s a part of your customer journey that is most likely inconsistent. It’s those pesky people. Going from one hotel front desk to the next or calling different customer service reps can have very different outcomes. Sometimes calling the same customer service rep on a different day means having a completely different experience! Are you dealing with …

3 Destructive Consistency Issues You Need to Overcome Now Read More »