Blog & Resources

customer experience mission

How to Focus Learning Paths on Greater CX Success

If you're creating learning paths in any workplace, the goal is ultimately to be, well, better. To be better at serving customers, better at increasing efficiency, better at employee development, and hopefully, better at staying ahead of the competition. All of ...
learning paths

3 Destructive Consistency Issues You Need to Overcome Now

There's a part of your customer journey that is most likely inconsistent. It's those pesky people. Going from one hotel front desk to the next or calling different customer service reps can have very different outcomes. Sometimes calling the same customer service ...

The Right Employees OWN the Customer Experience

Are employees the answer to the customer experience question? I was recently challenged to defend this belief and here's how I answered. YES. While there is data showing how some industries, like airlines, continue to increase profits while continuing to ...

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