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3 Ways to Lean Into Empathy for Better CX

Leave a Comment / Connect with Customers, Create a Customer-Centric Culture /

Finding Empathy In Customer Experience It’s easy to assume that empathy is one of those things…we should all know it, feel it, and share it. Just typing that sounds like a better world, a world in which we understand our fellow humans better. So the term empathy gets tossed around a lot in customer experience. […]

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reduce customer effort

What You Need to Know to Reduce Customer Effort in 2019

Leave a Comment / Align Organizational Vision & Goals, Connect with Customers /

It’s that time of year. We’re all making predictions and tracking trends in customer experience. What will happen in 2019? Which trends will matter? Which will fade away? One thing we predict will not change for a long time is the need to reduce customer effort. CCW’s latest report, 2019 Trends, highlighted many great trends,

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