Blog & Resources


5 Silent Issues that Destroy Customer-Focused Innovation

Co-creation sessions, customer journey workshops and customer-focused innovation summits can sound so sexy and intriguing. We envision a group working cohesively, rolling up their collective sleeves to create an improved customer-centric culture and earn long-term loyalty from customers. Customer experience ...

Lack of Employee Advocacy is a Disservice to Your Business

I bet you've had a moment in your career where you had an awesome idea or wanted to counter one but you were afraid of ‘making a fuss’ because it 'isn't in my department'. Idea collaboration should be a positive ...

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