Who is Jeannie's Weekly Letter For?
Jeannie's weekly letter is for anyone who wants to improve their organization's customer experience but don't have a ton of time or resources.
Don't Miss the Next Letter.
What Can I Expect to Learn?
Using Customer and Team Feedback
...to learn where your largest CX issues and opportunities exist.
Doing Customer Experience Research
...including 'secret shopping' -- unlock your inner Experience Investigator!
...At every customer touchpoint -- no matter how small -- to more consistently delight your customers.
...To simplify processes and make the Customer Experience easier and more efficient for everyone involved.
...By getting your team -- and even other departments, when applicable -- on the same page.
And Much More