Create Fewer Ruined Days For Your Customers™ & Your Team

...in just 10 minutes a week.

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Who is Jeannie's Weekly Letter For?

Jeannie's weekly letter is for anyone who wants to improve their organization's customer experience but don't have a ton of time or resources.

Overwhelmed Leaders

Who want to improve their company's Customer Experience even though nobody at the org has CX in their job description.

Curious CX Tire-Kickers

Not sure what Customer Experience is about? Here's an easy way to learn while keeping things consistent.

CX Experts

We all need an outside perspective sometimes. Jeannie can help fill in any blindspots and keep you up to date and accountable.

Don't Miss the Next Letter.

You will receive occasional emails with valuable information. We hate spam and know you do too, so we don't send it. For more information, view or Terms of Service & Privacy Policy.

What Can I Expect to Learn?

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    Using Customer and Team Feedback

    ...to learn where your largest CX issues and opportunities exist.

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    Doing Customer Experience Research

    ...including 'secret shopping' -- unlock your inner Experience Investigator!

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    Improving Communication

    ...At every customer touchpoint -- no matter how small -- to more consistently delight your customers.

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    Leveraging Technology

    ...To simplify processes and make the Customer Experience easier and more efficient for everyone involved.

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    Creating Consistency

    ...By getting your team -- and even other departments, when applicable -- on the same page.

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    And Much More

What Can Jeannie's Weekly Letter Help Me Do?

Learn CX Concepts

Without it feeling like another job.

Make A Difference

Use your newfound learning for good.

Be The Hero

Your customers and company deserve.

Join Me On My Mission to Create Fewer Ruined Days for Customers.™

You will receive occasional emails with valuable information. We hate spam and know you do too, so we don't send it. For more information, view or Terms of Service & Privacy Policy.

Start Creating Fewer Ruined Days For Customers™

...in 10 minutes a week with the help of Jeannie's Weekly Letter.