Proving the Value of Customer Experience
The 3 Biggest Areas of Potential ROI and How to Invest Strategically to Maximize Results
Available on demand
The 3 Biggest Areas of Potential ROI and How to Invest Strategically to Maximize Results
Available on demand
You might be secretly wondering … and you might even be hearing this question directly from skeptical C-Level executives.
It’s a trick question. Because customer experience (CX) is happening no matter what you do – or don’t do. Done well, CX can meaningfully improve your organization’s bottom line, while CX left ignored can meaningfully hurt it.
Ready to strategically leverage CX to achieve organizational goals? Join Jeannie Walters, CCXP, CSP, for an information-packed exploration of how to prove the value of customer experience.
After more than 20 years of working with numerous Fortune 500 companies and clients in dozens of industries, Jeannie knows what it takes to not only get C-Level support for CX, but how to prioritize for maximum ROI. Reserve your spot now to discover:
Plus, you’ll learn how to explain the value of CX to your organizational leaders to create greater buy-in and financial investment for future CX initiatives.
Jeannie Walters, CCXP, CSP, is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, a firm helping companies increase sales and customer retention through elevated customer experiences.
Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie is considered the leading authority for improving both employee and customer relationships.
Jeannie is a charter member of the Customer Experience Professionals Association, having worked with numerous Fortune 500 companies including Orangetheory Fitness, SAP, Comcast, and JPMorgan Chase; an educator whose 6 Linkedin Learning courses have been watched by more than 500,000 learners; and a Certified Speaking Professional (CSP) and Professional Member of the National Speakers Association, speaking to tens of thousands of people across three continents.