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[Experience Action Podcast] Starbucks CEO in the Store

❔”What do you think about how the new Starbucks CEO said he’d work 4 hours a month as a barista in different stores? Is this a good move or just a PR stunt?”❔

Let’s talk about employee experience! So many leaders that Jeannie speaks with talk about how important it is to understand the front line. In many organizations, the higher up you get on the org chart – the less likely you are to deal directly with customers. In this episode, Jeannie talks about some significant changes that are coming from a few leaders taking steps to interact with customers directly and to understand the day-to-day efforts of front-line employees. She also discusses steps you can take to connect the C-Suite to the perspective of front-line employees.

Resources Mentioned:
Learn more about CXI Flight School™
Get the Employee Journey Map Template
Experience Investigators Learning Center

Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!

About Jeannie Walters, CCXP, CSP

Jeannie Walters CCXP CSP small square photoJeannie is an award-winning customer experience expert, international keynote speaker, and sought-after business coach who is trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.” More than 500,000 people have learned from her CX courses on LinkedIn Learning, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR

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Wednesday, April 24, 2024
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