Blog & Resources

Marti Konstant

3 Lessons re: Design Thinking and Customer Delight

1. Fall in love with the problem, not the solution. The mantra among leaders of the software company Intuit is to fall in love with the problem, not the solution. Suzanne Pellican, a Design Fellow at Intuit and opening keynote ...

Micromoments and the Balance Between Love and Hate

A flourish. A gesture. A moment. A tiny tip of the hat to human-centered design. When I saw Jeannie’s TEDX talk on micromoments, it resonated with me as a human, but also as a professional communicator. Instant reactions to customer ...

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