Blog & Resources

Social Media Club

5 Reasons Social Customer Service is Still Subpar

As customers, we are expecting a lot from companies who are using social media to respond to customer service issues. Actually, scratch that. We expect ALL companies to be responsive when we go to them via social media. Studies from ...

Recap: LinkedIn and the Customer Experience

  Thanks to some smart friends, I'm hosting a few webinars to tackle the subject of Customer Experience And... (Join me this Thursday as we tackle Search with Sean McGinnis: Register here!) Customer experience is such a big topic it ...

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