Blog & Resources

micromoments

Our Top 15 Customer Experience Posts of 2015

What a year! We've had an exciting year at 360Connext, and we've learned a lot. I hope you've had a chance to learn along with us! In case you're just hearing about us, or you haven't subscribed for updates, we've ...

Focusing on Customers: Lessons from Medellin

I admit I was nervous. Growing up in the 1980’s and 90’s, the only association with the city of Medellin or the country of Colombia was hearing about the violence on the news. The violence is what made the news, ...

Leveraging the Concept of G.L.U.E. to Improve the Customer Experience

Gartner released research that showed by 2016 that 89% of companies will compete mainly on the customer experience they provide. To demonstrate how the experience has grown in importance, that number was 34% back in 2011. The challenge for today’s business ...

Improve Your Brand Image by… Losing Subscribers!?

Relationships come and go. It’s a fact of life, and it’s a fact of business. It’s not always due to a bad experience- sometimes it’s just time to move on. It’s important to always remember that it takes two to ...

5 Ways Kimpton Builds Great Customer Experiences

As readers of 360Connext are aware, micromoments help form an integral part of any customer experience. micromoments are those little parts of the customer experience, often overlooked by organizations, that can have a big impact on the customer’s experience, such as ...

5 Essentials for a Happy Business Travel Experience

I've been traveling a lot in the month of March. I've been thinking about what it means to be a business traveler (who happens to be a woman) on the road. It's easy to complain about the parts of the ...

Tying the Knot on Top-Notch Customer Service

A group of grocery stores is causing a stir in Chicagoland. Mariano's, owned by the larger Roundy's organization, moved into the Chicago market a few years ago and continues to gain fans. With the personalized service, outstanding selection and in-store ...

Innovative Customer Service Ideas: Making The Most of Micro

Micro Matters! Our friends and community know about our obsession with micromoments - those small (sometimes teensy weensy!) moments that make a big difference in the customer experience. These moments matter because they can range from the really, really bad ...

Connecting with Customers In The Moment: How These Brands Nailed It

The following is a Best of 360Connext post. Customers live in the moment. There are many things we can do to create memorable moments for customers. Funny signs, thoughtful gifts, and sincere messages are all great things to help improve ...

Good Customer Service Etiquette and Saying "It" with Finesse

If you can't say anything nice, don't say anything at all, right? That's the lesson we learned as kids. And yet as grown-ups, we sometimes have to say things that aren't easy to say. We have to understand how to ...

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