Experience Is Everything out now! Order your copy.
A co-working session is a focused, shared work time where CXI Members can come together to make progress on their own projects—while enjoying accountability, motivation, and community support.
We'll cover the four essential questions customer experience (CX) leaders should be asking right now to align priorities, sharpen focus, and finish the year strong.
In this webinar, Experience Investigators CEO and Founder Jeannie Walters will explore how organizations can intentionally design customer experiences that build trust instead of friction. Gain practical insights for identifying critical early touchpoints, reducing customer effort, balancing automation with human connection, and ensuring AI enhances rather than erodes the customer experience.