Experience Is Everything out now! Order your copy.
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Join CX Changemakers for a candid look at how they're breaking down silos, shifting culture, and turning customer intelligence into measurable impact. Hear what's working, what they've learned along the way, and the practical approaches you can use to move your strategy forward.
CX Success Blueprint | 10:00–10:45am CT
We'll turn your defined outcomes into a measurable, actionable plan and connect each one to the metrics that show real progress. Bring your Session 1 work and your questions!
Co-Working Session | 10:45–11:30p.m. CT
In this 45-minute focused work time you can continue on your CX Success Blueprint from the prior workshop or another item on your to-do list! Co-working sessions are most valuable when you bring an actual challenge or project to complete.
Join Jeannie Walters and the Experience Investigators community for a live Ask Me Anything session on the skills that help CX teams and solo practitioners turn insights into action. We’ll kick things off by sharing three essential skills every CX professional should develop to stay ahead, along with practical ways to build them.
In this webinar, Experience Investigators Founder and CEO Jeannie Walters shows leaders how to cut through the noise and invest in the experience improvements that create real value. You'll leave with a clearer view of what deserves your attention next year and the confidence to let the rest go.
Explore how AI can transform your service blueprints and reveal new opportunities for impact.
Five9’s New Era of CX Awards celebrates the companies and leaders pushing CX and AI forward in meaningful ways. It recognizes those who are turning strategy into real business impact and using technology to deliver smarter, more seamless customer experiences.