Partnerships & Media
Highlights of our latest partnerships, podcast appearances, and other media.
Media Releases
Awards and Recognition
- Certified Speaking Professional
- Top Podcasts from Thinkers360 Thought Leaders (1H’24)
- Awesome Women to Follow in CX 2024
- goisg – Breaking Down Top CX Podcasts in 2024
- goisg – 10 Best CX Podcasts in 2024
- ICMI (Informa Tech) – TOP 25 THOUGHT LEADERS FOR 2024
- CX Goalkeeper Podcast – Top Downloads (November 2023)
- Thinkers360 – 125 Podcasts from Thinkers360 Thought Leaders You Should Listen To in 2024
- CX Goalkeeper Podcast – Top Downloads (September 2023)
- Olga Denisova – Top 125 marketing experts on LinkedIn
- CX Scoop – 30 CX Influencers You Should Follow
- Customer Think – Top 5 Customer Experience Keynote Speakers to Book in 2024
- CX Goalkeeper Podcast – Top Downloads (August 2023)
- Thinkers360 – Top 50 Global Thought Leaders and Influencers on Customer Loyalty 2023
- Top 75 marketing experts on LinkedIn
- CX Goalkeeper Podcast – Top Downloads (March 2023)
- CX Network – The top customer experience influencers to follow in 2023
- CX Goalkeeper Podcast – Top Downloads (February 2023)
- CX Network – 11 podcasts to keep your CX game sharp
- CX Goalkeeper Podcast – Top Downloads (January 2023)
- 8×8 – 23 Customer Experience Influencers to Follow in 2023
- ICMI (Informa Tech) – TOP 25 THOUGHT LEADERS FOR 2023
- Customer Experience Update (CEU) – 2022 Customer Experience Update MVP Awards
- Thinkers360 – 175 Women B2B Thought Leaders You Should Follow in 2023
- CX Goalkeeper Podcast – Top Downloads (October 31, 2022)
- CX Goalkeeper Podcast – Top Downloads (September 30, 2022)
- ujet.cx – CX Day Shoutout
- Ozonetel Communications – 10 Amazing CX Podcasts You Can’t Miss (International Podcasting Day)
- Uniphore – CX Podcasts That Bring Real Value
- CX Goalkeeper Podcast – Top Downloads (August 31, 2022)
- Genroe – The Top Customer Experience Podcasts
- CX Goalkeeper Podcast – Top Downloads (July 31, 2022)
- Top 10 marketing, product marketing, and B2B marketing resources for the week by Ala Eddine Abid (Growth Marketing Specialist at Cloudvisor)
- Top 10 #marketing, #productmarketing, and #b2bmarketing resources for the week by Ala Eddine Abid (Growth Marketing Specialist at Cloudvisor)
- CX Goalkeeper Podcast – Top Downloads (June 30, 2022)
- Thinkers360 – Top 50 Global Thought Leaders and Influencers on Customer Loyalty 2022
- CX Goalkeeper Podcast – Top Downloads (May 31, 2022)
- Lexden – Customer Experience World Games (CXWG)
- Feedspot – 30 Best Customer Service Podcasts
- CX Goalkeeper Podcast – Top Downloads (April 30, 2022)
- CX Goalkeeper Podcast – Top Downloads (March 31, 2022)
- Chattermill – 42 Customer Experience Experts You Should Be Following: A Data-led Analysis of The Most Influential Voices in CX
- Martechvibe – Top 10 CX Podcasts: Hit Play by Chandni U
- Blake Michelle Morgan – 30 Top CX Thought Leader Blogs To Follow
- Customer Experience Update – Top Customer Experience Update Technology Sales Content for Week of Dec 11 – Dec 17, 2021
- Engati – 200 most powerful influencers to follow in 2022
- Zendesk – 40 customer service quotes to get you motivated
- Virtual Speakers Hall of Fame
- TopRank Marketing – 50 Top B2B Marketing Influencers, Experts and Speakers To Follow In 2022
- Transmit Security – 6 Best Customer Podcasts You CAN’T Miss
- Engati – Top 33 Inspiring Women in CX to follow for 2022
- Customer Experience Update – Quote of the Week
- Playvox: Top 50 Contact Center Twitter Accounts To Follow In 2021
- Martechvibe: Top 20 Global Customer Experience Experts
- Customer Experience Speakers for Your Event – ReadWrite
- Handpicked Resources for Customer Retention Leaders – August Edition
- 5 CX Speakers You Should Follow in 2021
- Helpsquad – 25 Customer Experience Blogs to Add to Your Weekly Reading List
- The Award Magazine – Top 50 Customer Experience (CX) Influencers to Follow 2021
- Feedspot – Top 15 Customer Service Podcasts You Must Follow in 2021
- Feedspot – Top 100 Customer Experience Blogs, Websites & Influencers in 2021
- Meet the Experts Behind The Fastest Growing Skills in Business
- CEU (Customer Experience Update) – Top Customer Experience Update Customer Success Communication Content for Week of Oct 10 – Oct 16, 2020
- Plantt.io: CX Tools
- LitmosWorld – The Top Influential Customer Experience Leaders of 2020
- Top Customer Experience Update Customer Success Customer Retention Content for Week of July 04 – Jul 10, 2020
- carlajohnson.co – 10 Women in CX to Keynote Your Next Event
- Wootric CX Experts We Love
- Women Leaders in Customer Service
- 15 Entrepreneurs Share The Surprising Leadership Lessons They Wish They’d Learned Sooner
- CX in Action: Top 10 Influencers to Follow on Twitter
- Top 50 customer experience blogs and influencers
- Upwork Blog – 20 Customer Service Blogs You Should Follow
- CX Network: 10 inspiring podcasts to level up your customer experience on-the-go
- C-Suite Network Advisors’ LinkedIn “Advisor Spotlight”
- TrustRaduis – 14 Customer Experience Blogs You Should Be Reading in 2018
- CXPA Who’s Who of CX 2018 (ebook)
- CCXP Exam Update Writers
- 11 TED Talks to Inspire Better Customer Support
- Top Customer Experience Influencers for 2017
- CX Network: 25+ Customer Experience Media, Influencers and Books You Should Know About
- 30 Customer Experience Blogs, Authors, and Books To Know About
- Best TED Talks on Customer Retention Ideas
- 25 CX Influencers You Should Know
- 2014 Top 50 Most Active Influencers in #CX – Customer Experience
- CXPA Extra Mile Award
- Orbit Media Studios – Best Chicago Marketing Speakers
- Inside CXM Contributor
- The Top 100 Most Social Customer Service Pros on Twitter (Huffington Post)_ #16
- MCM Awards judges
Speaking Engagements
- #SAPCXLIVE 2020 – EMEA Customer Discussion
- #SAPCXLIVE 2020 Champions Roundtable
- Activision Blizzard, Inc. Customer Journey Workshops (2 days)
- Age of Learning – CX 101 Workshop
- Age of Learning – Customer Journey Review
- Alida CtCC Webinar
- Alta Resources/Disney Movie Club event
- Altech CX Workshops
- AMA Chicago LinkedIn Live
- AMA Chicago Workshop
- American Marketing Association (AMA) Webinar
- American Marketing Association/Customer Experience Professionals Association Joint Event: Patient Experience
- BASF – CX Planning Meeting
- BASF – CX Team Session
- BASF – Group Coaching Session
- BASF – Internal Team Workshop
- BASF – LinX Team CX Charter Workshop
- BASF – LinX Team CX Charter Workshop 2.0
- BASF – LinX Team Training
- BASF – NPS Team CX Charter Workshop 2.0
- BASF – Q1 Workshop
- BASF Employee Event – CX Webinar Series
- BASF North America CX Team – CX Evolution Project Update
- BASF North America CX Team – CX Evolution Project Update 2
- Bethpage FCU Employee Experience Review
- Betterworks – Webinar
- BioGuard Leadership Conference
- BizCast HQ Interview
- Bluebeam Workshop (Kickoff Workshops)
- Bluebeam Workshop (Marketing Conference)
- Boussias and EIEP (Hellenic Customer Service Institute): 16th Customer Service Summit
- BPFCU (Bethpage Federal Credit Union) Employee Journey Workshop 2020
- CAE – CX Business Aviation Session
- CAE – CX Leadership Development Workshop
- CAE Lunch and Learn Virtual Event
- Callidus Cloud C3 Las Vegas 2016 event
- Carlson Wagon Travel (CWT) Mission to Micro Half-Day Workshop
- CDM Media – CX Summit 2015
- CDM Media – CX Summit 2016
- CDM’s DX Summit, Chicago IL
- Centro de Negocios Deportivos / LigaMX
- Chicago CXPA CX Day Event with Comcast
- Chicago CXPA CX Day Event with Comcast
- Chicago Financial Women’s Event
- ChurnZero Webinar
- CigarPEG June 2021 Showcase
- Clarabridge C3 Conference – Touchpoint Inventory Workshops (4/12/2016-4/15/2016)
- Clarabridge C3 Workshop
- Clarabridge Customer Event Keynote (Toronto)
- Clarabridge Customer Event Workshop (Toronto)
- Cleveland Clinic Patient Empathy Summit
- Clicktools Webinar
- Cloudcherry CX Champion Contest
- CMSWire Live (Simpler Media Group) – Interview / LinkedIn Live
- Comcast/Reuters – Customer Service & Experience USA 2021
- Consumer Choice Awards – Keynote
- Contact Center Nation Live Interview
- Content Jam 2015
- Contentsquare – CX Circle 2022 (Panel Discussion)
- Crescent Heights Corporate Retreat
- CRMNext Webinar
- Customer Experience Update (CXUpdate) – Live Interview With Jeannie Walters, CCXP
- Customer Experience World (London)
- Customer Journey Mapping Webinar with Clarabridge
- Customer Journey Mapping Workshop @ Orangetheory Fitness HQ
- CX Forums Customer Experience Summit Chicago
- CX Mission Workshop @ O’Shea Builders HQ
- CX Recommendations Presentation – O’Shea
- CXPA B2B Roundtable
- CXPA Insight Exchange
- CXPA Insight Exchange 2013
- CXPA Insight Exchange 2014
- CXPA Insight Exchange 2015
- CXPA Insight Exchange 2016
- CXPA Webinar
- CXPA Webinar Presented by Usermind
- CXPA: Emerging Leaders Announcement Broadcast
- CXTalks Chicago (CX Forums)
- DAC Webinar
- DECA National Event
- Decibel (by Medallia) webinar
- Decooda: Journey Interrupted ???
- Delaware North – CX Update
- Delaware North – Customer Journey Mapping Workshop
- Delaware North – Discovery Session
- Delaware North – Executive Meeting
- Delaware North – Recommendations Report
- DePaul Marketing Guest Lecturer
- Destination CRM & NICE InContact – Webinar
- EAFIT Marketing Conference (Medellin, Colombia)
- Edelman – PayPal Webinar
- EMJ Construction Corp – Customer Experience Workshop
- Envestnet Engage 2024 – Keynote and Q&A
- Envestnet Engage 2024 – Workshop
- Esko Keynote & Workshop
- Experia Summit
- Experience Investigators – Flight School Q&A
- Experience Investigators – Flight School Q&A 1
- Experience Investigators – Flight School Q&A 2
- Experience Investigators – Flight School Workshop
- Experience Investigators – Flight School Workshop 1
- Experience Investigators – Flight School Workshop 2
- Experience Investigators – Flight School Workshop 3
- Experience Investigators – Flight School/Ground School Promo Webinar
- Experience Investigators – Ground School Welcome
- Fascin8: Eight Minute Insights for Interesting Times
- FastCompany & Docusign – Live Webinar
- First Tech Federal Credit Union (FTFCU) – Keynote
- First Tech Federal Credit Union (FTFCU) – Workshop
- Founding Moms Chicago
- Founding Moms Oak Park
- Freshworks – Community Coffee Chat
- Freshworks – Masterclass Webinar
- Freshworks – Masterclass Webinar 2
- Freshworks – Refresh Community x LinkedIn Live
- Gemini Moulding – Customer Service Presentation
- Gemini Moulding – Microinteractions Presentation
- GetFeedback – CX Maturity Assessment Webinar
- GetFeedback – CX MATURITY WORKSHOP #1 EMEA
- GetFeedback – CX MATURITY WORKSHOP #1 North America
- GetFeedback – CX Maturity Workshop #2 EMEA
- GetFeedback – CX Maturity Workshop #2 North America
- GetFeedback – CX Maturity Workshop #3 EMEA
- GetFeedback – CX Maturity Workshop #3 North America
- Gitlab – Q2 Customer Journey Workshop
- GetFeedback Webinar
- GetFeedback, SurveyMonkey, and Usabilla: CX Impact Summit (CXIS)
- IBM – Interview
- IBM – Podcast Promotion
- ICX Association – ICX Summit 2016 (June 1-3, 2016 | Four Seasons Resort and Club Dallas at Las Colinas)
- Influence 2023 – National Speakers Association (NSA)
- Insights Association NEXT Conference (Keynote at Radisson Blu Aqua (Chicago) for IA Next 2019)
- Intradiem Webinar
- IQPC – Customer Contact Week (CCW) Nashville
- ISA (The Association of Learning Providers) – Journey Mapping Workshop
- JPMorgan Chase – CX Day Presentation
- Kaufman Rossin Keynote
- Knipper – Discovery Session
- LEARN/OMI Virtual Event
- Leybold CX Workshop #1
- Leybold CX Workshop #2
- Leybold NA Sales Conference 2020
- LinkedIn Learning Course
- Litmos Live Virtual Summit 2018
- Litmos/Callidus Software Inc. Q1 Webinar (SAP Litmos)
- Litmos/Callidus Software Inc. Q3 Webinar
- Litmos/Callidus Software Inc. Q4 Webinar
- LogMeIn: CXNEXT 2020
- LogMeIn: CXNextLive
- LPA – Annual Spring Meeting
- MarketingProfs – Encore Masterclass Live Watch Party #1
- MarketingProfs – Encore Masterclass Live Watch Party #2
- MarketingProfs – Encore Masterclass Live Watch Party #3
- MarketingProfs / Milliken – Virtual Training Prep
- MarketingProfs / Milliken Corporate Training
- MarketingProfs / Milliken Corporate Training #2
- MarketingProfs B2B Forum – Presentation
- MarketingProfs B2B Forum – Roundtable
- MarketingProfs B2B Forum April 2022
- MarketingProfs B2B Forum April 2022 – Workshop
- MarketingProfs B2B Forum Online: Spring 2021
- MarketingProfs Master Class – Watch Party 1
- MarketingProfs Master Class – Watch Party 2
- MarketingProfs Master Class – Watch Party 3
- MarketingProfs Take 10 Webcast: Customer Engagement—How to Turn a Negative Into a Positive
- MarketingProfs Working Webinar Series #1
- MarketingProfs Working Webinar Series #2
- MarketingProfs Working Webinar Series #3
- MarketingProfs Working Webinar Series #4
- McGuffin Mornings
- McKnight Kurland Customer Event
- Medallia – CX Success Statement Webinar
- Medallia – Experience 2024 (February 5 -7)
- Medallia Pre-recorded Webinar (Organized by Convince & Convert)
- Medallia Webinar
- Medline Corporate Event
- Medspeed CX Kick-Off Workshop
- Member Loyalty Group Users Meeting – Keynote Presentation
- Messagepoint User Conference 2020 (Content Centricity 2020 Keynote Speaker)
- Metropolitan Capital Bank Customer Event
- Momentive – Customer Experience Leader Roundtable
- Momentive/GetFeedback – CX Impact Summit (CXIS)
- MProfs: Office Hours
- NAPFA Conference
- National Association of State Treasurers (NAST) – Keynote at Treasury Management Training Symposium (TMTS)
- NAWBO Chicago chapter
- Networld Media Group – CONNECT 2016 Mobile Innovation Summit for Retail and Restaurants
- NICE CXOne – Live Webinar
- NICE Webinar (On-demand available)
- NSA Influence 2021 – Permanent Pivot
- NSA-IL Monthly Educational ProgramNSA-IL Monthly Educational Program
- NSA-IL Speakers Academy Spring 2022
- Omaha/Lincoln CXPA Network
- OMIG (Ohio Mutual Insurance Group) CX Training Session
- OMIG (Ohio Mutual Insurance Group) CX Workshop/Training
- openSAP Course
- openSAP Course: Watch Parties
- Oracle Marketing Cloud (Oracle Customer Experience) – On the Fly Video Series
- Orangetheory Fitness Convention
- Pegasystems (Pega) – LinkedIn Live
- PGA of Canada:Tee Talks Live Digital Series
- PrismHR LIVE 2023 – Keynote
- Qualtrics XM – X4 Conference
- Qualtrics XM – X4: The Experience Management Summit 2024
- Reckitt – HCP Journey – Quantitative Data Phase Kick-off Meeting
- RedRoute Webinar
- ROI Virtual Conference & Expo
- Rose Paving Company Workshop
- SAP – LinkedIn Roundtable
- SAP Customer Experience – #CXUnplugged Talks
- SAP Customer Experience – Hot, Hip and Human Interviews with Svetlana Zolotareva
- SAP Customer Experience Live (SAPCXLive) NYC
- SAP CX Live in Munich
- SAP Intelligent CX Series
- SAP Litmos Customer Experience: Orlando
- SAP Sapphire 2022 – Customer Experience Interview
- SAP Sapphire 2022 – CX Feather Session
- SAP Sapphire 2022 – CX in the Metaverse
- SAP Sapphire 2022 – Livestream: Evidence Transformation in CPG Retail and more from Sapphire
- SAP Sapphire 2022 – Sapphire Virtual 2022 Session
- SAP Sapphire 2023 – Orlando
- SAP SAPPHIRE NOW 2020
- SAP Webinar
- SAP/Clicktools Webinar
- SAPCXLIVE: Unplugged
- Siemens CJM Workshop
- Siemens Workshop
- SIGA (Saskatchewan Indian Gaming Authority, Inc.) 2016 Management Symposium
- SOBCon
- SoCalGas – CX Mission Statement
- SoCalGas – CX Mission Statement Workshop
- SoCalGas – CX Mission Statement Workshop 1
- SoCalGas – CX Mission Statement Workshop 2
- SoCalGas – CX Success Statement Workshop
- SoCalGas CX Success Debrief and Next Steps
- SoCalGas CX Success Statement Kickoff
- SoCalGas CX Success Statement Wrapup
- SoCalGas Regroup: CX Success Statement
- Southeastern Grocers – Recognition Event Keynote
- Stratasys – Focus Group Session
- Stratasys – Kick-off Meeting (Israel)
- Stratasys – Next Steps
- Stratasys – Planning Meeting
- Stratasys – Workshop
- Success Strategy Next Steps
- Suntria Journey Mapping Workshop
- Suntria Workshop: Kicking-Off a New Era of Customer-centricity
- SurveyMonkey – CMSWire Webinar Replay
- SurveyMonkey – Maturity Model Virtual Event
- SurveyMonkey – State of CX webinar
- SurveyMonkey CX Leader Roundtable: CX Maturity Model
- SurveyMonkey/GetFeedback CX Maturity Webinars & Workshops [Kickoff]
- SWIFT Webinar – Global CX Day
- TABLE – Barstool Chat
- TEDxNaperville
- Teletrac Navman – CX Executive Workshop
- The European House – Ambrosetti S.P.A. Webinar
- The Institute for Luxury Home Marketing – Keynote
- The Institute for Luxury Home Marketing – Panel Moderation
- TomorrowZone UnConference
- Top 5 Customer Survey Strategies for Small Businesses – Americas
- Touchpoint Inventory Workshop @ O’Shea Builders HQ
- Ultimate Fitness Group/Orangetheory Fitness – Workshop 1
- Ultimate Fitness Group/Orangetheory Fitness – Workshop 2
- Ultimate Fitness Group/Orangetheory Fitness CXI® Touchpoint Discovery Presentation
- Uniphore – World CX Day LinkedIn Live
- Uniphore Fireside Chat
- University of Iowa (UIowa) – Employee Journey Mapping Discovery Session
- University of Iowa Journey Mapping Workshop
- Usersnap Speaking Session
- Verizon Wireless Communications Retreat
- Vistage CEO Group (Northwest Indiana)
- WBR Next Generation Customer Experience (NextGen CX) (2x? 3x?)
- WBR Next Generation Patient Experience (NGPX)
- WebVisions Conference
- WiCX Guest Speaker
- WiStem
- Women in CX (WiCX) – Masterclass webinar
- WOMMA Social Customer Care Certification Course (10/15/2013 – 10/30/2013)
- WOMMA WOMNext Conference
- WOMMA/OMI Virtual Event
- Word of Mouth Marketing Association (WOMMA) Social Customer Care Certification Course (8/19/2014 – 9/11/2014)
- Zurich North America Internal Webinar for “Customer Week”
Thought Leadership and Guest Articles
- 5 trends shaping the future of customer experience
- What does quality mean to your customers?
- How to partner with your development team for the best CX
- Optimism and opportunity: Welcome to AI + CX
- How do you treat your customers after they leave?
- How financial services companies can build better customer experiences
- Unleashing the power of customer journey analytics: A quick guide for CX leaders
- 6 ways to improve CX – even if it’s not in your job description
- Overcoming 2023 Business Challenges With Innovative CX
- Revolutionizing the health insurance customer journey: Building a holistic patient experience
- How Delivering on ESG Means Delivering on Customer Experience
- Keep up with retail customer expectations: Unleash the power of an integrated feedback strategy
- The A-Z of creating modern customer personas
- 5 CX Strategy Questions to Leverage the Future of AI
- The Future of Smart Experience Management (Qualtrics X4 Summit Recap)
- 5 Ways to Optimize Your Customer Feedback Program
- Customer Experience Metrics Aren’t Enough: Storytelling Is Your Superpower
- A Blueprint for a Flexible Customer Experience Strategy in a Changing World
- Setting Customer Expectations: One Small Moment At A Time
- 3 Pretend Customer Experience Strategies That Belong in the Dumpster
- Your Silos Are Showing in Your Customer Experience
- Is Your Voice of the Customer Program Silent?
- Is Your Org Chart Creating Onboarding Challenges?
- Is Your Organization’s Digital Customer Experience Proactive or Reactive?
- 3 Questions to Assess Your Customer Experience Efforts
- 3 Things Every CX Leader Needs to Be Successful
- Prepare your business to face the expected unexpected
- Five ways CX leaders accidentally sabotage their customer experience programmes
- How to Reduce Friction & Build Trust Along the Digital Customer Journey
- What customer first really means
- Reduce customer churn: 5 ways to understand at-risk customers
- Destiny and the Revolution: How the future of Uniphore is the future of customer experience
- 10 EXPERT PERSPECTIVES ON CUSTOMER AND EMPLOYEE EXPERIENCES
- What customers want next: Decoding the clues
- The importance of ‘micro-moments’ – or, why you should sweat the small stuff
- Three golden rules for investing in relationships with customers
- Asking the tough questions: Inclusion and customer experience
- Five Effective Check-ins to Gauge & Improve Remote Learner Experience
- 10 (Common) Challenges of a CX Cross-Functional Team
- Tackling Transitions in Your Employee Experience
- Seven Tips for Training Remote Workers
- Are you making the most of your customer service superstars?
- How Should the Learner’s Journey Fit into the Employee Journey?
- Onboarding Employees for Great Experiences
- Customer experience isn’t my job
- Why Non-Customer Facing Teams Need Customer Experience Training
- Defining your brand promise and customer experience mission
- Salespeople: It’s Halloween but Don’t Be Creepy
- The truth about customer empathy and why it matters
- Your Company’s Growth Demands CX Training
- Become a customer experience leader: 5 ways to master CX
- Your Culture Needs More CX Training
- How Mystery Shoppers Deliver Real Change
- Why bad feedback is the best feedback
- Does Your Sales Team Have Bad CX Habits?
- How to avoid CX disasters with customer experience design
- Expectations, Education and Exceptional Experiences (SAP Customer Experience LIVE Recap)
- All Roads Lead to Customer Experience
- The “What’s Next” of Journey Mapping
- How Emotions Influence Education
- How Training Sets the Stage for Your Customer Experience
- 3 customer-centric ideas to rock your cultural transformation
- Engaging Employees to Learn as Part of Your Customer Experience Strategy
- 3 Ways to make learners more comfortable with L&D
- The DNA of a Customer-Focused Sales Team
- 3 ways to prevent employee burnout in the contact center
- Your Salespeople Need More Education about Customer Experience
- How much education does your marketing require?
- How Your Mission Defines Your Customer Experience, And How to Train for it!
- Leverage your customer service superstars to train for success!
- Is Your Learning Path a Mission for Better CS
- How Learning Well Can Improve the Customer Experience
- You can win big when customers are furious
- The mass extinction of loyal customers
Media Mentions
- CX Consultants Point Out the Post-Pandemic Practices Worth Keeping
- HX Roundup January 2020 – The Latest in CX, EX and Human Experience
- How Will Customer Sentiment Affect CX in 2021?
- How to Improve Customer Understanding & CX with AI
- CX Trends: Shifts in Consumer Habits & Expectations
- The Tinderization of Mobile Customer Expectations
- Jeannie Walters, on Empowering Employees to Deliver Better Customer Experiences
- Drive Internal Mobility With Performance Enablement
- Bloomfire Q&A: Jeannie Walters, CEO of Experience Investigators, on the Evolution of CX
- https://www.amazon.co.uk/dp/1798949733?ref_=pe_3052080_397514860
- Customer experience success and employee satisfaction: partners in company triumph
- Customer Experience Best Practices
- A Look at Customer Effort Score and How It Can Help Build Better CX
- What Marketers Need to Know About Intuit’s $12B Acquisition of Mailchimp
- How Can Your Organization Truly Be Customer-Centric?
- The Challenges Marketers Face Going Customer-Centric
- How To Stand Out As A Customer Experience Change Agent
- Shut up and listen
- Quote of the Week
- Customer Experience Update Weekly: Sat.Jun 17, 2023 – Fri.Jun 23, 2023
- Boost your Customer Experience with Bonus Content
- “CX is all about 3 things: mindset, strategy and discipline”
- Expert Prediction: What should Customer Experience professionals expect for 2024?
- Unlocking Happiness Through Our Voice
- New “Growing Social Now Podcast” with Barbara Rozgonyi Features Digital Thought Leaders
- Using the Right Data to Improve CX and more
- Nine Ways to Balance Being a Parent and an Entrepreneur
- 14 Leadership Trends That Will Shape Organizations In 2018
- 15 Ways To Build A Two-Way Relationship Of Trust With Employees
- Don’t Forget These 13 Overlooked Aspects Of Your Business Plan
- 15 Entrepreneurs Share The Surprising Leadership Lessons They Wish They’d Learned Sooner
- Hey CX Lead—You Are Your Company’s Most Strategic Asset!
- The New Brand Battleground
- Women Leaders in Customer Service
- Leading Customer Experience Authority to Headline PrismHR LIVE: TEDx Speaker, LinkedIn Learning Instructor Jeannie Walters Added to Keynote Roster
- LogMeIn Redefines the Future of Customer Engagement at CXNext 2020
- Manager’s Mind: Being A Leader In the Customer Experience
- The Perfect Customer Experience Is Not What You Think
- 2019 Top Thoughts from Customer Experience Experts
- Jeannie Walters, CCXP, CSP Walters, CEO of Experience Investigators, emphasizes the importance of strategy over tools alone in truly transforming customer experiences.
- CX Question of the Day (#CXQOTD)
- CX Question of the Day (#CXQOTD)
- CX Question of the Day (#CXQOTD)
- The Bright Future: Embracing Customer-Centricity for Sustainable Growth
- Learn New Skills Live from the Experts in July
- 34 New Skills You Can Learn on LinkedIn Learning This Week
- 39 New Skills You Can Learn on LinkedIn Learning This Week
- Retailers upskill staff to fill gaps
- Off-Price Holds Retail’s Treasures
- Relocate for work? More say ‘no’
- Airlines, banks hit by web glitches
- Supply crunches may persist to 2022
- How happy people start their day
- Traveling this weekend? Leave early
- Yawning much? It could be ‘boreout’
- Fitting room closures baffle shoppers
- Summer travel ‘worse than usual’
- Compliments to the chef, er, robot
- Who wins in hybrid or remote?
- Could Amazon disrupt this next?
- Walmart plans pre-holiday hiring spree
- Walmart workers get a raise
- Taco Bell testing taco subscriptions
- Walmart expands autonomous delivery
- Alexa, how do I look in this outfit?
- Supply chain hit by worker shortage
- Barra to head Business Roundtable
- The C-suite keeps getting bigger
- Are you doing the most good at work?
- Boomers, Zoomers and … Gen Alpha?
- Gym today, home workout tomorrow?
- Battle of grocers: Kroger vs. Publix
- Ford turns crisis into opportunity
- Employers adopt AI anti-bias kit
- What’s in a ‘workcation’?
- MGM hires get ‘immersive’ treatment
- Meta’s musical acts off to slow start
- How COVID changed what we buy
- Walmart’s bet on the future of food
- Vanguard faces customer backlash
- Elements of Great Digital UX: Your Customer has One Journey
- 16 Customer Experience Quotes to Live By
- Top 50 customer experience blogs and influencers
- Spring 2022 B2B Forum Speakers
- Sway How Buyers FEEL About Your Brand: Customer Journey Maps Training
- Customer success programs: How to drive impact in 2023
- Gold: L.L. Bean, Fenway Totes
- Preparing for Social Media Mishaps
- Amazon Price Hike to Have Limited Effect on Subscribers
- Industry Experts Skeptical about Sears Shop This Way
- Brands Double Down on Rewards, Experts Want Easy, Meaningful
- How More Brands are Choosing to Build Loyalty By Giving Back
- Fitness Brands Building Brand Loyalty by Becoming Part of the Lifestyle
- 36 free Linkedin Learning courses this week.
- International Women’s Day
- The Two Reasons You Don’t Have a Customer-Focused Culture
- What is Customer Experience? Understanding Its Significance for Business Growth
- How to excel in CX: hone your skills, change your mindset
- Navigating Industry Shifts: AI, Privacy, and Strategic Growth
- The themes that resonated: A review of SAP CX LIVE
- March 8, 2024: Empathy Meets Innovation: Unveiling the Future of Customer Experience
- Want to Grab Your Food Pickup Order From a Locker? Taco Bell Bets You Do.
- Instagram Opens Up to Help Businesses Handle Customer Service
- WW Redesigns Its Weight-Loss Points System
- Hallmark Bets People Still Want to Send Paper Cards, but From Their Phones
- Hallmark’s New Idea for Digitizing the Cards Business; Why Microsoft Centered the Start Button in Windows
- Learning resources for tourism marketing newbies
- CXDay 2019
- MPCC 2020 User Conference
- Sales Experience and Sales Training conversation on social + during our #SAPCXLIVE EMEA Events, coming up this Fall!
- #SAPCXLive
- Uniphore Unveils the Industry’s Broadest and Most Comprehensive Conversational Automation Platform
- But I don’t want to be a product designer
- Leading Customer Experience Authority to Headline PrismHR LIVE
Podcast and Radio Appearances
- IBM: AI In Action – Use generative AI to help save people from screaming “representative”
- The Happiness Practices
- CX Accelerator: Bring Your Own Chair
- Greenbook Podcast
- Mental Selling podcst by Intergrity Solutions
- SIMPLE brand podcast
- NPR On Point (Rebroadcast) – Is customer service bad on purpose?
- NPR On Point (WBUR) – Is customer service bad on purpose?
- Bold stories. Future focused. A PODCAST POWERED BY PEGA (Pegasystems)
- Flourish CX Podcast – Zoomin
- Spamming Zero Podcast – RedRoute
- CX Pulse by NICE
- Digitally Irresistible Podcast – iQor
- The CX Goalkeeper Podcast
- Marketing Cheat Codes – Aprimo
- CX Decoded by CMSWire
- Press1 for Nick Podcast [Published Replay]
- Doing CX Right
- The Combustion Chronicles
- The CX Leader Podcast
- The CX Leader Podcast
- OpenSAP Invites Podcast
- Conversations with Phil Gerbyshak – Sales, Leadership and Tech Skills to Improve Your Sales and Your Self (GerbyCasts with Phil Gerbyshak)
- PGA of Canada Podcasts
- Marketing Smarts [Podcast] – MarketingProfs
- AMI: Agency Management Institute: Build a Better Agency Podcast
- Customer Experience Superheroes (Clientship’s Christopher Brooks)
- Voice Of Success with Sophie Hedestad
- Press1 for Nick Podcast
- Inspiring Women In CX Podcast
- Everyday Entrepreneurs Everywhere podcast – ebullient.com
- Marketing In Raw with Adam Helweh
- Bella In Your Business podcast
- Engati CX podcast
- Voices of CX Podcast
- Bryan Kramer H2H chat
- Amazing Business Radio with Shep Hyken
- FastLeader Show (podcast)
- Joe Hackman – The Inner Circle Podcast
- Tim McDonald Community Manager Chat on YouTube
