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Turn Smart Questions Into Smart Answers.

Our questionnaire will help your team get clear as you reflect on the past and plan for the future.

It’s easy to get caught up in the day-to-day firefighting of customer experience.

Staying there, however, will not serve your strategy or outcomes.

With 5 questions focused on reflection and 5 focused on planning, this questionnaire can get your team clear on…

  • What’s worked in the past, and what hasn’t
  • What you can anticipate for the future
  • What CX goals your team should be setting

This is a great exercise to try…

  • At the end of the calendar year
  • At the end of your fiscal year
  • As you wrap one quarter and prepare for the next
  • Before budgeting season
  • Any time changes demand you assess and adjust your goals, strategy, and tactics
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